prikaz prve stranice dokumenta Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area
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undergraduate thesis
Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area
2020. urn:nbn:hr:229:809062
Batoš, Dpora
RIT Croatia

Cite this document

Batoš, D. (2020). Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area (Undergraduate thesis). Dubrovnik: RIT Croatia. Retrieved from https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš, Dpora. "Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area." Undergraduate thesis, RIT Croatia, 2020. https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš, Dpora. "Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area." Undergraduate thesis, RIT Croatia, 2020. https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš, D. (2020). 'Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area', Undergraduate thesis, RIT Croatia, accessed 08 October 2024, https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš D. Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area [Undergraduate thesis]. Dubrovnik: RIT Croatia; 2020 [cited 2024 October 08] Available at: https://urn.nsk.hr/urn:nbn:hr:229:809062

D. Batoš, "Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area", Undergraduate thesis, RIT Croatia, Dubrovnik, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:229:809062

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Metadata
TitleReliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area
AuthorDpora Batoš
MentorMilena Kužnin (mentor)
GranterRIT Croatia
Dubrovnik
Defense date and country2020-04-24, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
The customer satisfaction questionnaire was the most used tool to measure the satisfaction of customers in hotel industry. From the hotel’s perspective, it was important to fulfill the needs and wishes of their customers and provide them with great customer experience. This measure was used in order to improve overall service quality. This paper showed what the important elements of good questionnaires are. The analysis of questionnaires of hotels in Dubrovnik area showed lack of usage of the main quality dimensions that are the principal part of constructing the questionnaire itself.
Keywords
Languageenglish
URN:NBNurn:nbn:hr:229:809062
Study programmeTitle: Service Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2020-07-03 12:52:57