prikaz prve stranice dokumenta Impact of uniforms on emotional labor strategies
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undergraduate thesis
Impact of uniforms on emotional labor strategies
2022. urn:nbn:hr:229:863862
Marunica, Roko
RIT Croatia

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Marunica, R. (2022). Impact of uniforms on emotional labor strategies (Undergraduate thesis). Dubrovnik: RIT Croatia. Retrieved from https://urn.nsk.hr/urn:nbn:hr:229:863862

Marunica, Roko. "Impact of uniforms on emotional labor strategies." Undergraduate thesis, RIT Croatia, 2022. https://urn.nsk.hr/urn:nbn:hr:229:863862

Marunica, Roko. "Impact of uniforms on emotional labor strategies." Undergraduate thesis, RIT Croatia, 2022. https://urn.nsk.hr/urn:nbn:hr:229:863862

Marunica, R. (2022). 'Impact of uniforms on emotional labor strategies', Undergraduate thesis, RIT Croatia, accessed 05 December 2024, https://urn.nsk.hr/urn:nbn:hr:229:863862

Marunica R. Impact of uniforms on emotional labor strategies [Undergraduate thesis]. Dubrovnik: RIT Croatia; 2022 [cited 2024 December 05] Available at: https://urn.nsk.hr/urn:nbn:hr:229:863862

R. Marunica, "Impact of uniforms on emotional labor strategies", Undergraduate thesis, RIT Croatia, Dubrovnik, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:229:863862

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Metadata
TitleImpact of uniforms on emotional labor strategies
AuthorRoko Marunica
MentorDomagoj Nikolic (mentor)
GranterRIT Croatia
Dubrovnik
Defense date and country2022-04-29, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Emotional labor refers to the process of regulating one's emotions and expressions to fit the organizational requirements and employees regulate their emotions via two different acting strategies, deep-acting, and surface-acting. The following study focused on examining the role of the uniform and dress code in the employee's emotional labor capabilities, and whether there is a connection between uniform attributes and emotional labor outcomes. For the data collection, an instrument was used in form of an electronic questionnaire and a total of 124 participants participated in the survey. We analyzed the data using descriptive analysis and in order to get a deeper insight into the correlations, Wilcoxon's two-tailed tests were conducted. The results seem to imply that even though there was no correlation between the uniform and deep acting, the uniform does have an influence on the employee's ability if its perception is negative, thus influencing surface acting
Keywords
Languageenglish
URN:NBNurn:nbn:hr:229:863862
Study programmeTitle: Service Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2022-05-18 09:20:30