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undergraduate thesis
IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA
2023. urn:nbn:hr:229:134636
Ivanišević, Ora
RIT Croatia

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Ivanišević, O. (2023). IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA (Undergraduate thesis). Dubrovnik: RIT Croatia. Retrieved from https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević, Ora. "IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA." Undergraduate thesis, RIT Croatia, 2023. https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević, Ora. "IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA." Undergraduate thesis, RIT Croatia, 2023. https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević, O. (2023). 'IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA', Undergraduate thesis, RIT Croatia, accessed 07 October 2024, https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević O. IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA [Undergraduate thesis]. Dubrovnik: RIT Croatia; 2023 [cited 2024 October 07] Available at: https://urn.nsk.hr/urn:nbn:hr:229:134636

O. Ivanišević, "IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA", Undergraduate thesis, RIT Croatia, Dubrovnik, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:229:134636

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Metadata
TitleIDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA
AuthorOra Ivanišević
MentorBesim Agušaj (mentor)
GranterRIT Croatia
Dubrovnik
Defense date and country2023-04-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Concierge services are a unique manner of contact between a guest and the hotel. Their services exceed what is considered to be within their hospitality roles (reservations, booking trips, personalized service...), and they are challenged by the emergence of new technological advancements. 20 Croatian concierges were surveyed, in selected 4-and 5-star hotels across Croatia. Questionnaire measured the overall perception of the participants with the level of agreement to the questions about the change in technology, guest requests and concierge roles. Results show the mean factors of agreement that support research questions and expectation. Conclusions are drawn from the fact that, despite having access to technology, hotel industry should still give personalized service through their concierges. Due to the small sample size, we can deem these results as preliminary. They can be used as a foundation for future research on this topic since there is a scarcity of them published.
Keywords
Languageenglish
URN:NBNurn:nbn:hr:229:134636
Study programmeTitle: Service Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-05-22 11:19:57