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undergraduate thesis
QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik
2024. urn:nbn:hr:229:942504
Petrušić, Mara
RIT Croatia

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Petrušić, M. (2024). QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik (Undergraduate thesis). Dubrovnik: RIT Croatia. Retrieved from https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić, Mara. "QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik." Undergraduate thesis, RIT Croatia, 2024. https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić, Mara. "QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik." Undergraduate thesis, RIT Croatia, 2024. https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić, M. (2024). 'QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik', Undergraduate thesis, RIT Croatia, accessed 05 December 2024, https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić M. QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik [Undergraduate thesis]. Dubrovnik: RIT Croatia; 2024 [cited 2024 December 05] Available at: https://urn.nsk.hr/urn:nbn:hr:229:942504

M. Petrušić, "QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik", Undergraduate thesis, RIT Croatia, Dubrovnik, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:229:942504

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Metadata
TitleQUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik
AuthorMara Petrušić
MentorKevin Walker (mentor)
GranterRIT Croatia
Dubrovnik
Defense date and country2024-04-27, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
This study examines the qualifications of restaurant employees in Dubrovnik, Croatia, amid challenges of overtourism and high customer expectations. Data from a survey of 51 employees in 20 upscale restaurants reveal that older, more experienced, and formally trained workers demonstrate higher qualifications. However, the majority of employees lack formal training and education, which may affect service quality. The findings underscore the need for investment in employee education and training to address the impacts of overtourism on service standards and employee qualifications in Dubrovnik's restaurant industry.
Keywords
Languageenglish
URN:NBNurn:nbn:hr:229:942504
Study programmeTitle: Service Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-05-20 11:57:15