prikaz prve stranice dokumenta The relationship of service orientation and employee engagement
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undergraduate thesis
The relationship of service orientation and employee engagement
2019. urn:nbn:hr:229:453988
Jukan, Emina
RIT Croatia

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Jukan, E. (2019). The relationship of service orientation and employee engagement (Undergraduate thesis). Dubrovnik: RIT Croatia. Retrieved from https://urn.nsk.hr/urn:nbn:hr:229:453988

Jukan, Emina. "The relationship of service orientation and employee engagement." Undergraduate thesis, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:453988

Jukan, Emina. "The relationship of service orientation and employee engagement." Undergraduate thesis, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:453988

Jukan, E. (2019). 'The relationship of service orientation and employee engagement', Undergraduate thesis, RIT Croatia, accessed 21 March 2025, https://urn.nsk.hr/urn:nbn:hr:229:453988

Jukan E. The relationship of service orientation and employee engagement [Undergraduate thesis]. Dubrovnik: RIT Croatia; 2019 [cited 2025 March 21] Available at: https://urn.nsk.hr/urn:nbn:hr:229:453988

E. Jukan, "The relationship of service orientation and employee engagement", Undergraduate thesis, RIT Croatia, Dubrovnik, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:229:453988

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Metadata
TitleThe relationship of service orientation and employee engagement
AuthorEmina Jukan
MentorBesim Agušaj (mentor)
GranterRIT Croatia
Dubrovnik
Defense date and country2019-04-27, Croatia
Scientific / art field,
discipline and subdiscipline		HUMANISTIC SCIENCES
Interdisciplinary Humanistic Studies
Abstract
The purpose of this study was to explore and understand the employee engagement and service orientation and the relationship between these 2 constructs. With the growing tourism industry, businesses strive to provide high quality levels of service to the customers but on the other hand there is a question if they are striving to provide service orientation to their employees. The studies that progressed in recent years showed the theory of relation between service orientation and engagement of employees. For the purpose of this study 3 dimensions of service orientation – leadership, service encounter and service systems were measured. A survey was conducted among employees of all levels within the hospitality and tourism organizations in Dubrovnik, Croatia. Survey results showed that relationship between employee engagement and service orientation do exist. This positive and meaningful relationship is of a crucial importance for businesses who are creating strong service orientation in order to engage their employees.
Keywords
Languageenglish
URN:NBNurn:nbn:hr:229:453988
Study programmeTitle: Service Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2019-06-17 13:24:28