undergraduate thesis
“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints

Miloslavić, Maria
RIT Croatia

Cite this document

Miloslavić, M. (2019). “The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints (Undergraduate thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, Maria. "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints." Undergraduate thesis, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, Maria. "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints." Undergraduate thesis, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, M. (2019). '“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints', Undergraduate thesis, RIT Croatia, accessed 30 October 2020, https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić M. “The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints [Undergraduate thesis]. Dubrovnik: RIT Croatia; 2019 [cited 2020 October 30] Available at: https://urn.nsk.hr/urn:nbn:hr:229:176546

M. Miloslavić, "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints", Undergraduate thesis, RIT Croatia, Dubrovnik, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:229:176546

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