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"Do You Trust Me?” Trust Levels of Advertisements Effect on Travel
"Do You Trust Me?” Trust Levels of Advertisements Effect on Travel
Madison Cathy
Millennials differ against generations before them. As the world changes so does the why we do things. This includes the way we view advertising. This study is trying to find the trust levels of Croatian millennials so one can better markets to them. Millennials look to social media for travel inspiration, so how do we attract them? Studies before suggest that millennials in general are highly trusting on advertisement. Europeans, specifically, on the other hand, are skeptics. When you...
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 Good Food Festival and its influence on restaurants’ offer in Dubrovnik
1 Good Food Festival and its influence on restaurants’ offer in Dubrovnik
Milica Markoč
Food and tourism are closely connected, and food festivals are becoming popular ways to promote and improve destinations. The purpose of this research was to explore the influence of Good Food Festival on restaurants’ offer in Dubrovnik and question if and to what extent the offer was upgraded. A questionnaire was distributed to 50 restaurants and the results showed that significant upgrades were made in the last few years, since the start of the festival. However, further...
A  Triadic Analysis of Service Quality Between Customers, Employees and Managers of Fine
 Dining Restaurants in Dubrovnik
A Triadic Analysis of Service Quality Between Customers, Employees and Managers of Fine Dining Restaurants in Dubrovnik
Ana Maria Trojić
The primary goal of this research project was to assess service quality in Dubrovnik fine dining restaurants, more specifically to analyze the importance of specific service quality elements from three perspectives ; restaurant customers’, managers’ and employees’. Five service quality dimensions were measured; tangibles, reliability, responsiveness, assurance and empathy. Modified DINESERV model was used to develop a questionnaire for conducting this research. Results of this...
AIRLINE INDUSTRY AND GENERATION Z
 (CASE OF CROATIA AIRLINES)
AIRLINE INDUSTRY AND GENERATION Z (CASE OF CROATIA AIRLINES)
Tena Vuković
This research effort addressed a number of issues associated with Gen Z fliers: how do they perceive various elements of the flying experience and are they satisfied with the flying experience provided by Croatian Airlines, an airline employing a hybrid airline business model. Kano and SERVQUAL models were combined to determine the meaning of flying elements and a SERVQUAL evaluation determined Gen Z’s satisfaction with Croatian Airlines. The results indicated that when...
ANALYSIS OF NEGATIVE ONLINE REVIEWS AND RESPONSES IN DUBROVNIK BASED HOTELS
ANALYSIS OF NEGATIVE ONLINE REVIEWS AND RESPONSES IN DUBROVNIK BASED HOTELS
Bruna Mratinović
Online reviews had been the basis for hotels to identify the potential service failure and to achieve service recovery. This paper investigates the areas that customers complain about, how often do hotels respond and what type of responses do hotels provide to complaining guests. A content analysis was done on Trip Advisor platform including one star rated reviews and responses in 15 Dubrovnik hotels. Results suggest that customers mostly complain about F&B and front desk attitude and...
ATTITUDES OF COLLEGE STUDENTS
 TOWARDS LEARNING FOREIGN LANGUAGES:
 Differences between Rochester Main Campus and Rochester
ATTITUDES OF COLLEGE STUDENTS TOWARDS LEARNING FOREIGN LANGUAGES: Differences between Rochester Main Campus and Rochester
Vanesa Radić
This research study was focused on the importance of foreign languages to college students. Participants of the questionnaire were Rochester Institute of Technology students, who have already finished language learning process or are still in the process of acquiring a new language. The research study has shown the effects of language learning and its importance as languages are the main communication tools. In addition, this paper elaborated the significance of second language...
Abandoning the Nest
 Push and pull factors potentially influencing the young minds of Split and Dubrovnik
Abandoning the Nest Push and pull factors potentially influencing the young minds of Split and Dubrovnik
Ivan Tony Vlaičević
Croatia is characterized by high level of emigration of educated people. Croatian youth is mostly affected by the problems in the state and make a significant part of the educated workforce that leaves Croatia in search of a better life. By administering a questionnaire to college students, this research was conducted to determine the factors that influence students from Dubrovnik and Split to emigrate from Croatia, the similarities and differences between those factors and needs and ...
Acceptance of a concept of self driving cars for
 luxury guests in the city of Dubrovnik
Acceptance of a concept of self driving cars for luxury guests in the city of Dubrovnik
Tin Orhanović
Autonomous technology is gaining more attention and interest during the last few years. Many big companies are investing in development of fully autonomous vehicles to provide their customers a transport service from one location to another. The purpose of this research paper was to find the level of demand for that kind of technology in Dubrovnik area and survey was chosen as appropriate method. The survey was distributed to 108 participants who were guests of luxury 5-star hotels in...
Addressing Virtual Team Dynamics
Addressing Virtual Team Dynamics
Antonia Stanković
Application of virtual teams among corporations has been on the rise for the past few years. The focus of this study is on virtual team dynamics due to its cost-effectiveness, and highly competent workforce. Virtual teams face various challenges that limit their performance, and because of that, this study deals with qualitative analysis that virtual teams can’t perform effectively without six factors known as trust, team cohesion, communication effectiveness, satisfaction, conflict, and...
Agro-tourism in Konavle
Agro-tourism in Konavle
Josipa Miloglav
The purpose of this research is to define if there is a need and the possibility of sustainable growth for agro-tourism in Konavle region. The aim of the paper is to find out what local people and entrepreneurs in Konavle think about this topic, and see if this idea is interesting and possible, and what are the possibilities and challenges of such a growth. The secondary research has shown many similar cases in European countries close to Croatia who are already successful in this area....
Albania, the Future Destination of Medical Tourism in the Balkan Region.
Albania, the Future Destination of Medical Tourism in the Balkan Region.
Ardit Belegu
Have you ever wondered about doing medical tourism? Medical tourism has become a trend during the last decade for western citizens who take care of their health. Some of the services that people are looking for are plastic surgery, artificial fertilization, obesity treatment, dental surgery, etc. Customers who mostly prefer this type of service are from Italy, Sweden, United Kingdom, France, Belgium, Italy, Canada, Germany, and America. Medical tourism helps the economies of the countries...
Architects vs. Laypersons: Different Perspectives on a Community Development
Architects vs. Laypersons: Different Perspectives on a Community Development
Margarita Anđelković
Abstract Architects and laypeople differ when it comes to rating the building designs. The reason for that could be the professional education of architects or the occupational subculture on which architects base their values, norms and beliefs. The purpose of this research is to see do architects, architecture students, laypeople and non-architect whose work requires familiarity with architecture differ in rating of the building designs. Questionnaire was administered to 85 participants...

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