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Bridezilla does not live here anymore
Bridezilla does not live here anymore
Jelena Baričević
ABSTRACT The research focused on expectations of Croatian millennial brides towards wedding planning services. It was investigated what do millennial brides expect to be delivered from wedding planning agencies and what are their expectations when seeing themselves as future brides. Out of 178 questionnaire participants, results showed how older millennials do not expect a strong relationship with their wedding planner. The research also showed how more educated millennials view the...
Building International Business Relationships: English language use in
 Airbnb conversations
Building International Business Relationships: English language use in Airbnb conversations
Marko Majkovica
English as a business lingua franca is changing and shaping the English language. Previous research has shown that there are variances in BELF between nationalities. We investigated potential differences between L1 and L2 users of English in an Airbnb environment. We analyzed 65 conversations from Airbnb & booking.com looking at the inclusive and exclusive moves made by guests. There is a difference of inclusive moves being made from different nationalities. Accommodation owners can...
COMPETENCY GAP:
 MANAGERS’ EXPECTATIONS AND STUDENTS’ PERCEPTIONS OF THE
 IMPORTANCE OF SOFT SKILLS
COMPETENCY GAP: MANAGERS’ EXPECTATIONS AND STUDENTS’ PERCEPTIONS OF THE IMPORTANCE OF SOFT SKILLS
Mariela Kralj
It has often been stated that soft skills competencies are crucial for hospitality graduates entering modern business world. It becomes clear that various interests in the market of jobrelated skills have been created between different stakeholders: industry, educators and students. The previous research has already identified a gap between the perceptions of hospitality students when it comes to importance of soft skills opposed to their level of preparedness. The purpose of this...
CROATIAN MILLENNIALS VS. AMERICAN MILLENNIALS:
 DINING PREFERENCES AND RESTAURANT BRAND LOYALTY
 IN DUBROVNIK
CROATIAN MILLENNIALS VS. AMERICAN MILLENNIALS: DINING PREFERENCES AND RESTAURANT BRAND LOYALTY IN DUBROVNIK
Antonela Šabić
The purpose of this paper was to define different strategies in marketing in order to better understand the factors that influence customers to make decisions about the choice of a certain restaurant. The paper focused on the comparison between American vs. Croatian-based Millennials. A 5-point Likert scale questionnaire was distributed in an attempt to define various factors that influenced their decisions when choosing a restaurant. The research results revealed that even though...
Can You Understand Language That Is not Spoken – Comparison between Hospitality
 Students and Employees
Can You Understand Language That Is not Spoken – Comparison between Hospitality Students and Employees
Tin Vukelić
Verbal communication is a key for mutual understanding and interaction between individuals and groups. But it all started with signs and gestures of our ancestors in a form of nonverbal communication. Today we value more verbal part of our behavior and a lot of people underestimate the importance of nonverbal behavior in everyday life. This paper was focused on nonverbal behavior more specifically on the importance of perception of nonverbal behavior in college students and hotel...
Can’t wait for the winter: Self-reported effects of seasonal
 employment on hospitality workers’ wellbeing and job satisfaction
Can’t wait for the winter: Self-reported effects of seasonal employment on hospitality workers’ wellbeing and job satisfaction
Ante Vukasović
Atypical forms of employment, particularly seasonal work, are becoming more common in the hospitality industry because of seasonal nature of the destination and therefore, it is important to research the effect of this type of employment on workers well being. This paper investigates and compares the self-reported effects of various seasonal work arrangements on employees’ physical and mental well being and job satisfaction. Questionnaire was delivered to 100 Dubrovnik hospitality...
Celebrating 10 years of Dubrovnik Card- lessons learned
Celebrating 10 years of Dubrovnik Card- lessons learned
Petra Vuletić
The primary goal of this research project was to investigate the methods for improvement of Dubrovnik Card, and the benefits the improvement would bring to Dubrovnik as a destination. The author tried to obtain the information in the secondary research, referring to the European destination cards, which has been correlated with the secondary analysis of data provided to the author by Dubrovnik Card, and the survey conducted among the employees selling the product. The research investigated...
Common Stereotypes of Tourists in Dubrovnik
Common Stereotypes of Tourists in Dubrovnik
Cvijeto Božović
Abstract The purpose of this research was to find out what are the stereotypes of the most common tourists in Dubrovnik; British, Americans, Germans, Spaniards and French people. Questionnaire was distributed among the people working in hotels in Dubrovnik. All the hotels were categorized between 3 and 5 stars. Questionnaires were given to the employees who distributed them among them and they were later collected. The results showed that British people are considered to be...
Community Involvement
 The Impact of the Citizen Engagement on the Social Sustainability Scores
Community Involvement The Impact of the Citizen Engagement on the Social Sustainability Scores
Jelena Ćenan
Present study investigated impact of involvement in community project on social sustainability. Two communities chosen for this study shared only one characteristic - in both communities culture related projects were created. Questionnaire was administered to residents who were involved in these projects and to those residents who were not included. Residents were required to report their satisfaction with community, as well as trust, concern and optimism for politics, environment,...
Could Blockchain Technology Strengthen the Growth of Medical Tourism?
Could Blockchain Technology Strengthen the Growth of Medical Tourism?
MAXIMILIAN PERIĆ
Medical tourism has thrived over the past couple of decades witnessing a promising amount of growth. This modern phenomenon is a combination of medical services accompanied by tourism and hospitality. Despite its success, various setbacks have been identified indicating room for further development. New and improved technologies have also increasingly emerged, leaving their mark across different sectors. Blockchain has gained vast recognition in recent years after causing disruption in...
Cruise Tourism in Dubrovnik: Economic
 Benefits and Social Impacts
Cruise Tourism in Dubrovnik: Economic Benefits and Social Impacts
Mislav Nadramija
A large concentration of cruisers in the destination opens the question of sustainability of cruise tourism in Dubrovnik and whether there are more positive or negative effects on Dubrovnik as a destination. This paper determines the level and form of economic and social impact on sustainable development of Dubrovnik as a cruise destination. Various debates increased during recent years about the exact income generated from this type of tourism, and what areas it is affecting the most....
Customer Engagement in Travel Industry:
 OTA’s vs. DIY Travels
Customer Engagement in Travel Industry: OTA’s vs. DIY Travels
Maris Miljas
The purpose of this study was to establish determinants that influence customer choices between do-it-yourself travel arrangements and travel agents. For technologically empowered customers, experience and co-creation play a significant role. The primary research has shown that safety, value/experience, savings, customization time & effort, control, trust, ease of use of internet tools, online payment mechanisms, information overload and accurate information are the main determinants of...

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