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Maintaining a Competitive Advantage in Season-Oriented Tourist Destinations
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Emin Bećović Maintaining competitive advantage in an industry as competitive as the restaurant industry is a
challenge itself. In addition, restaurants located in highly seasonal tourist destinations face a
unique set of challenges that make maintaining competitive advantage even harder. This paper
investigates the impact that new entrants, technology and innovation have on maintaining
competitive advantage. A questionnaire was distributed to 30 restaurant owners and managers
from Bar, Montenegro....
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Makarska Riviera as a Destination; Comparison of opinions between tourists and locals
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Ivan Braić Ivanac Due to the increase of global traveling trends, for a world‟s destinations it became a necessity to
differentiate on the market. In the last years tourism industry in Croatia has been expanding. Due
to that there is a lack of research done on this topic in Croatia; the purpose of this paper is to
assess the following key issues: Quality of Makarska Riviera as a destination and Motivational
factors of guests in Makarska Riviera for choosing it as a destination.
Paper based...
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Medieval Festival Dubrovnik
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Elena Burgin Heritage tourism is becoming more and more in demand for the tourists who are expecting a more authentic experience in their destination. Dubrovnik’s rich cultural and historical heritage makes it a viable location for the implementation of a medieval festival. A medieval festival in Dubrovnik would thus provide benefits to both tourists and hosts. The issues with organizing any kind of a manifestation are related to audience engagement and stakeholders’ cost/benefits. A viability...
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My Manager is Emotionally Intelligent, so what? – Influence of EI on Job Satisfaction
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Arijana Čemeljić The concept of emotional intelligence has gained importance over the past years. Within the
hospitality industry, this concept is often related to effective leadership, in a way that emotionally
intelligent managers create more positive work environments, thus affecting employee job
satisfaction. The purpose of this research was to examine the correlation of perceived emotional
intelligence and millennial job satisfaction. Through a questionnaire based method and 56
participants, the...
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My first impression is never wrong": Dubrovnik Residents' Reactions to
Unusually Dressed Guests
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Nevenka Baselli First impression is a term that all of us constantly use the moment we step into the world and
with more individuals expressing their own individuality through clothing, societies will form
some first impressions towards them. This experiment investigated whether individuals with
higher tourist contact are more tolerant and open minded towards individuals that carry an
unusual look with them. The findings suggest that there is no necessary prerequisite when it
comes to Dubrovnik...
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My leader? You mean my Boss?!
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Rea Paparizo Leadership, despite being a broad concept, is exhibited in different forms by different
people who are in charge. Displaying diverse levels of leadership is a form of professionalism
and education. The difference in the level of employee satisfaction can be linked to the impact of
these opposed styles. This papers’ focus is on the influence of different leadership style in hotel
industry in Albania. Lacking professional education and training, this concept is extensively
confused with...
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New trends of wellness and their impact on luxury hotels rates
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Una Pavićević The purpose of the paper was to figure out how much value does wellness add to luxury hotels
throughout the world. Comparison was made between different groups of hotels in terms of their
wellness program. First group of luxury hotels have regular wellness activities such as pool,
saunas, spa and some other extra activities, while the other group has a specific medical program
that has the whole days organized for customers starting from the food, exercise and medical
checks. The...
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OVERTOURISM:
PERCEPTIONS AND STRATEGIES OF BUSINESSES IN THE OLD TOWN OF
DUBROVNIK
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Petra Todorivić Overtourism is the term from 60s popularly used today to express negative effects of
overcrowding of touristic destinations. Croatia is a country very dependent on tourism, and
Dubrovnik is the most popular touristic city suffering from overtourism, threatened to
become profit-thirsty resort. Since there has been a lot of media attention to this problem,
this paper focuses on strategies and perceptions of the businesses in the Old Town of
Dubrovnik on the current situation and the...
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Online vs. In-Person Foreign Language Learning: Students’ Perception
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Leila Džanković In the era of digitalization where technology is evolving every day and changing all aspects of
our lives, education and learning are not excluded. This research investigates the shift to online
learning with the focus on foreign language learning. The aim of this research was to compare
online learning with in-person learning and to find out whether students were satisfied with this
new format of learning. The research was conducted with an online electronic survey created
with Google...
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PAY SATISFACTION
IN A FAMILY OWNED HOTEL
IN CROATIA
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Jelena Horvat According to the literature and the statistics, around 80% of the businesses worldwide are
family owned and run. This emphasizes the importance of employees working in those
businesses to be satisfied with their overall compensation. The questionnaire measuring pay
satisfaction and distributive justice was distributed to 120 hotels that are members of the
National Association of Small and Family Hotels in Croatia to investigate if there are
differences among employees that are family...
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POSITIONING WINERIES AS A
LUXURIOUS TOURIST DESTINATIONS
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Ivan DŽakula Main purpose of this research was to determine whether Croatian wineries have luxurious
elements similar to those that exist in developed markets where luxury components have
been identified. My main hypothesis was that Croatian wineries have all required resources
to be on the same level as foreign wineries. What needed to be done was to collect reliable
data about customer’s perception of foreign wineries and then compare it with one about
domestic wineries. As it turns out, after...
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