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The End of Tourism
 A generational shift in tourism-related activities
The End of Tourism A generational shift in tourism-related activities
Ana Jović
This study provides an insight into the generational differences when it comes to memorable travel experiences. The questionnaire, inquiring about the elements of a memorable travel experience participants had, was distributed in electronic form. A total number of 64 valid responses was collected, with participants mostly belonging to Generation X, Generation Y, and Generation Z. The results suggest that Generation X mostly associate gaining knowledge with their memorable travel,...
The Environmental Impact of Fireworks in the City of Dubrovnik
The Environmental Impact of Fireworks in the City of Dubrovnik
Sabina Wallace
Fireworks have a long history of commemorating special occasions around the world. What is not often acknowledged is the harmful health and environmental effects that are produced from firework usage. Inhalation of particulate matter (PM) 2.5 µm and release of perchlorate into soil and surface water can cause serious short and long-term issues. The lack of education surrounding firework pollution makes them a silent environmental hazard, causing more harm than realized. A case study...
The Future of Smart Home Technology in Private Accommodation
 in Dubrovnik
The Future of Smart Home Technology in Private Accommodation in Dubrovnik
Tomislav Gudelj
Smart home technology is a new trend worldwide and its integration is more and more represented in many households. The functions of smart home technology are numerous and they benefit the household owner in terms of living but also when renting the private property. The whole system is controlled and monitored through smartphone, tablet or some other device using internet connection. This research paper investigated the future of smart home technology in private accommodation in...
The Global Impact of the World of Technology and 
 Influencers on Private Accommodations
The Global Impact of the World of Technology and Influencers on Private Accommodations
Lucia Radulović
The development of social media networks has allowed for the emergence of social media influencers. Travel and tourism have been impacted by influencer marketing. There is a range of influencers thanks to the global impact of technology and social media, but this research’s concentration was on the tourism niche. This paper investigated the potential of influencers to impact the thinking and actions of both sides of the private accommodation market- the property owners and the...
The Impact of COVID-19 on Pet-Friendly Tourism
The Impact of COVID-19 on Pet-Friendly Tourism
Lejla Bajramović
The pandemics of COVID-19 have immensely affected today’s world, and most businesses are either completely ruined or in the position to be reorganized and should adapt to the new circumstances. This can be especially seen in the sector of tourism and hospitality where many new regulations had to be applied to people who are traveling to prevent and set limitations to the spreading of the virus. The research has analyzed 20 hotels to find out if their current measures and policies have been...
The Impact of COVID-19 on Technology in the Hotel Industry
The Impact of COVID-19 on Technology in the Hotel Industry
Sandra Pavić
The purpose of this research is to determine if people would like to continue to use technological innovations that were introduced in hotels in response to the Covid-19 pandemic once the pandemic passes. For the research method, an online survey format was used for easier access to participants because of the pandemic. Participants were travelers and they were reached via online travel groups. The research results indicated that people prefer to use the technological changes in hotels now...
The Impact of COVID-19 on Technology in the Hotel Industry
The Impact of COVID-19 on Technology in the Hotel Industry
Sandra Pavić
The purpose of this research is to determine if people would like to continue to use technological innovations that were introduced in hotels in response to the Covid-19 pandemic once the pandemic passes. For the research method, an online survey format was used for easier access to participants because of the pandemic. Participants were travelers and they were reached via online travel groups. The research results indicated that people prefer to use the technological changes in hotels now...
The Importance of Empathy in the Selection of Frontline Staff in 4 and 5-Star Hotels in the City of Dubrovnik – Are We Human and Humane?
The Importance of Empathy in the Selection of Frontline Staff in 4 and 5-Star Hotels in the City of Dubrovnik – Are We Human and Humane?
Petra Ljubišić
The purpose of this paper was to investigate the importance that hospitality employers assign to empathy when selecting people for frontline positions. This research was focused on the 4 and 5-star hotels in the city of Dubrovnik. A survey that consisted of several open-ended questions was distributed in an attempt to investigate the practices and attitudes these hotels have towards empathy as a characteristic of a frontline employee. The research showed that hotels find empathy important...
The Importance of Foreign Languages in Resolving
 Customers’ Complaints in Hospitality Industry
The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry
Mia Urlović
The purpose of this project is to find how relevant it is the knowledge of foreign languages in customers' complaints resolution in hospitality industry. In order to find the answer to this question, the author has identified different categories of customers as well as different reasons why they choose to complain or not. The questionnaire was chosen to collect data and it was distributed to RIT Croatia students from Hospitality and Service Management Program as well as to full-time...
The Kano Model: Must-be vs. Attractive Requirements
The Kano Model: Must-be vs. Attractive Requirements
Kristina Franušić
The study aimed at finding if Dr. Kano model can be used as an effective tool in measuring customer satisfaction, and how useful it can be for service providers. The basics of this model state the differences between must-be and attractive requirements. The research proved that quality assurance is the focus of service providers that want to establish themselves on a competitive advantage, compared to others; and gives evidence for why it is good to be proactive in the market.
The Making of the Twitch Star: Attributes of a Gamer Personality Brand
The Making of the Twitch Star: Attributes of a Gamer Personality Brand
Sani Begović
This paper focuses on the root causes of extreme popularity of game streamers on the Twitch platform. While the literature review indicated that theproduction, set design, game playing and entertaining skills, interaction, material and digital infrastructure as well as the use of social media play a decisive role, this study established that only the number of viewers simultaneously engaged in the stream and long streaming hours are correlated to the number of followers (popularity) of a...
The consequence of the COVID-19 on the restaurant businesses and adaptations to transition from dine-in to takeaway.
The consequence of the COVID-19 on the restaurant businesses and adaptations to transition from dine-in to takeaway.
Silvia ČEPERKOVIĆ
The adaptations restaurants had to take during the covid-19 pandemic in order to remain in business as a crisis management response. The pandemic has affected the world in many ways enforcing movement restrictions and social distancing. The restaurants businesses had suffered immensely due to different governments setting the stay-at-home rules which made them think of new adaptations to transition from dine-in to takeaway. Results have suggested that the restaurant businesses should act in...

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