Pages
-
-
Personalization and Authenticity:
Hospitality Strategies for a New Definition of Luxury
-
Nera Andrijašević Since luxury is the fastest growing travel segment, it is important to look into the main drivers of this trend. Luxury is changing its definition with changes in lifestyles of luxury traveler. One of the most important trends is the shift from conspicuous to inconspicuous consumption. In the ten previously recorded interviews with luxury hospitality leaders, which were analyzed with deductive coding, six main themes were identified: personalization, high-tech/high-touch, F&B,...
-
-
Post-War Tourism in Sarajevo: Perceptions of Locals and Tourists
-
Adela Mehić The study researched perception of locals and tourists about post-war tourism in Sarajevo. Questions in a questionnaire were divided into three categories of overcoming post-war tourism: landscape remembrance, fading memory and replacing memory, suggested by Nicholas A Wise in 2011. Participants defined which category should be the base of tourism offer in Sarajevo. There were 60 participants in total engaged in a survey, locals and tourists that visited Sarajevo and they gave their...
-
-
Price Determinants in Upscale Hotels During Covid-19 Crisis
-
Mara Martinović This research paper examines how much up-scale hotels decreased prices as a result of the Covid-19 pandemic and how much other hotel attributes influenced price reductions. Analysis of TripAdvisor data on 29 hotels in each of the six global destinations was performed. The linlog regression analysis determined there is a significant relationship between prices and hedonic attributes, such as cleanliness, location, and property amenities in certain destinations. The analysis also showed that...
-
-
Price attributes of private accommodation: The case study of Split
-
Filip Ćavar As the sharing economy concepts such as Airbnb are new to Split, Croatia, the market is still
unsettled and how to determine the appropriate price is a question. The focus of this research
was to find out the current price determinants (attributes) and provide a model of analysis so
that sensible recommendations could be given. Using observation method and statistical
analysis, the research showed that overall rating and market situation of private
accommodation in Split is at the top...
-
-
Product Authenticity in
Dubrovnik
-
Monika Gamulin The purpose of this paper is to investigate the offer of local, authentic souvenirs in
Dubrovnik. The first part of the paper focuses on defining authenticity of souvenirs,
commercialization and the factors needed for authentic products according to tourists and
vendors. The second part focuses on the research that was done in 20 souvenirs shops in
Dubrovnik, Old Town. The research was done through a questionnaire in which employees,
managers and owners were analysing desires of...
-
-
QUANTITY OR QUALITY?
Effects of Overtourism on
Restaurant Service Quality in
Dubrovnik
-
Mara Petrušić This study examines the qualifications of restaurant employees in Dubrovnik,
Croatia, amid challenges of overtourism and high customer expectations. Data
from a survey of 51 employees in 20 upscale restaurants reveal that older, more
experienced, and formally trained workers demonstrate higher qualifications.
However, the majority of employees lack formal training and education, which
may affect service quality. The findings underscore the need for investment in
employee education and...
-
-
ROLE OF AUGMENTED REALITY IN CULTURAL TOURISM
Customer reviews
-
Petar-Krešimir Bazdan Augmented reality (AR) is an immersive technology that merges virtual data with real-world environments using smart devices. The use of AR in tourism has expanded possibilities for more engaging, informative, and accessible travel experiences. Recent advancements in AR are followed by considerable growth in scientific research, especially in cultural heritage tourism. For primary research, 22 international cultural heritage sites that use some form of AR in their tourist offer, were selected...
-
-
RURAL TOURISM IN KONAVLE
-
Ivo Mostahinic The importance of developing sustainable tourism in Konavle by implementing rural tourism.
Considering that Konavle as a touristic destination posses all supporting activities for the
development of rural tourism. The purpose of this research paper investigates is how could rural
tourism be developed in Konavle. A questionnaire was distributed online to all 27 OPG owners
in Konavle to see how much they are familiar with the concept of rural tourism and would they
be interested in...
-
-
Recovery of the Tourism Sector of
Ukraine from Russian Invasion
-
Alina Sabatin The purpose of this research paper is to examine how Russia's invasion of Ukraine has affected
the travel and tourism sectors and how Ukraine can benefit from the POCTOS (post-conflict
tourism opportunity spectrum) framework after it is applied to the tourism recovery. The
invasion, which started on February 24th, 2022, left the country with significant losses, emotional
distress, and economic uncertainty. One of the country's sources of revenue, the tourist industry,
has been...
-
-
Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area
-
Dpora Batoš The customer satisfaction questionnaire was the most used tool to measure the satisfaction of customers in hotel industry. From the hotel’s perspective, it was important to fulfill the needs and wishes of their customers and provide them with great customer experience. This measure was used in order to improve overall service quality. This paper showed what the important elements of good questionnaires are. The analysis of questionnaires of hotels in Dubrovnik area showed lack of usage of...
-
-
Religiosity during the Covid-19 Pandemic among the Ex-Yugoslavian countries
-
Vedran Bozinovic Throughout history, a common phenomenon during times of drastic and unpredictable
catastrophes is that people turned to religion. This is called religious coping. The case is the same
during the Covid pandemic as several studies have been conducted in Europe that prove this
hypothesis. The same question was posed for the Balkan area and the Ex-Yugoslavian countries.
A survey was distributed with 396 responses from these countries. The number of people that
actively prayed was...
-
-
Restaurant Waste Management;
Perception of Restaurant Managers on the New Practices and Challenges
in Dubrovnik
-
Nika Sarić Food waste is a recurring global issue, as it raises social, economic and financial concerns. Each
year, approximately 1.3 billion of food is wasted along the supply chain, on a global level.
Despite the significance of these problems, there was limited concern in the academic literature.
By having introduced a new waste management program in Dubrovnik, this paper focuses on
data collected from 30 restaurant mangers/owners, with the goals to explore and comprehend
their perception of...
Pages
