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The consequence of the COVID-19 on the restaurant businesses and adaptations to transition from dine-in to takeaway.
The consequence of the COVID-19 on the restaurant businesses and adaptations to transition from dine-in to takeaway.
Silvia ČEPERKOVIĆ
The adaptations restaurants had to take during the covid-19 pandemic in order to remain in business as a crisis management response. The pandemic has affected the world in many ways enforcing movement restrictions and social distancing. The restaurants businesses had suffered immensely due to different governments setting the stay-at-home rules which made them think of new adaptations to transition from dine-in to takeaway. Results have suggested that the restaurant businesses should act in...
The correlation between cruise tourism and overcrowding in Dubrovnik Old City
The correlation between cruise tourism and overcrowding in Dubrovnik Old City
Antonela Topić
Overcrowding of the Dubrovnik Old City, a heritage site protected by UNESCO, has become one of the most discussed issues today. Public perception is that cruise ship industry is the biggest variable that affects an increase in overcrowding effect. This research investigated to what degree, if any, cruise ships account for overcrowding in the Old Town. The methods of this research were statistical analyses of two variable data sets from June to August, 2017: number of visitors in the Old...
The impact of euro adoption on mortgage rates: What can Croatia expect?
The impact of euro adoption on mortgage rates: What can Croatia expect?
Mirko Đukić
The purpose of the paper was to study the effect the integration in the eurozone had on the retail interest rates before and after the adoption of the euro. While most of the studies in this field focused on the inter-bank rates, this research set out to study mortgage rates, thereby obtaining insight into what both households and the banking sector may experience. The study researched whether or not mortgage rates converged in pre-adoption and post-adoption periods in Estonia, Latvia,...
The importance of Spanish language in Hospitality service in Dubrovnik
 How satisfied are Spanish tourists with Spanish language support?
The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?
Marija Lovrić
According to Dubrovnik Tourist board, in last four years number of Spanish tourists coming to Dubrovnik has been increased, and it is still growing up. Since Dubrovnik is famous because of developed hospitality industry, that is not weird, and Spain is close to Dubrovnik as well. The purpose of this paper was to find out the level of satisfaction of Spanish tourists with Spanish language support in hospitality and tourism sector in Dubrovnik. The research method used for this paper was...
The real need for foreign language proficiency during co-op
The real need for foreign language proficiency during co-op
Lea Magaš
This research study was focused on the real need for usage of foreign languages other than English in co-op. The survey was distributed electronically to the RIT students from Dubrovnik and Zagreb campuses. Survey measures if students of RIT Croatia use foreign languages in their co-op, and if employers look for a variety of languages or only English as mandatory. After collecting survey responses, results were positive, from students’ perspective, regarding the usage of English and other...
The relationship of service orientation
 and employee engagement
The relationship of service orientation and employee engagement
Emina Jukan
The purpose of this study was to explore and understand the employee engagement and service orientation and the relationship between these 2 constructs. With the growing tourism industry, businesses strive to provide high quality levels of service to the customers but on the other hand there is a question if they are striving to provide service orientation to their employees. The studies that progressed in recent years showed the theory of relation between service orientation and...
The value of personalization of guest experience in upscale hotels
The value of personalization of guest experience in upscale hotels
Andrea Mitrović
This research project aspired to establish whether Dubrovnik upmarket hotels delight their guests, and their rates are affected with that type of offer. TripAdvisor profiles of 15 Dubrovnik hotels were examined delight parameters and hotel rates. The descriptive statistics and linlog regression analysis showed that the observed hotels provide guest satisfaction, but fall short of delighting their guests. Personalization of guest experiences and guest delight should be more in the focus...
Theory of Planned Behavior (TPB) and Technology Acceptance in Employee Development During COVID-19 Crisis
Theory of Planned Behavior (TPB) and Technology Acceptance in Employee Development During COVID-19 Crisis
Jelena Benić
Employee development, as an important practice in any businesses, experienced a disruption due to COVID-19 crisis. In-person training being the most common way of employee training, HR professionals had to adapt the usual training and development practices by using technology. This paper investigated the employees’ level of technology acceptance using the Theory of Planned Behavior model, which tests their attitude, subjective norm, perceived behavioral control and behavioral intention. In...
To Bundle Or Not To Bundle: Luxury Villa Pricing Strategies That Attract Customers
To Bundle Or Not To Bundle: Luxury Villa Pricing Strategies That Attract Customers
Nikolina Lešić
In this research, the main focus is on the pricing strategies of luxury villas in Montenegro, specifically in southern part of Montenegro. The research conducted was twofold. The first part of the research was content analysis, a specifical analysis of current offers, and pricing for villas in three Montenegrin cities Tivat, Kotor, and Herceg Novi. The second part of the research was a survey administered to potential guests of a hypothetical property, a luxury villa, investigating...
Tourist Destination Competitiveness Model of ex-Yugoslavia countries. 
 Validity in extraordinary circumstances?
Tourist Destination Competitiveness Model of ex-Yugoslavia countries. Validity in extraordinary circumstances?
Filip Stanišić
The Main purpose of the paper was to test the robustness of destination competitiveness model in extreme circumstances, in this case the global pandemic covid-19. Tourism-related data was gathered for the six countries of former Yugoslavia as their collective history and other geoeconomic factors were assumed to minimize the differences between the countries. Series of statistical analysis were used to examine the relationship between the Competitiveness Score, calculated by...
Travel and Sustainability;
 Will Covid -19 change the trajectory – the case of Croatia
Travel and Sustainability; Will Covid -19 change the trajectory – the case of Croatia
Ana Kolić
Sustainability in tourism has been brought to attention significantly than ever before. It is essential to realize that both travelers and hosts need to benefit and have a positive image about it. Due to the fact that Covid-19 disrupted many industries including the travel industry, the aim was to find out whether people have a positive attitude towards travel being more sustainable in the future. This paper examined how age, gender and education affect the attitudes and behaviors towards...
Travelers’ Perception of SMART Technologies in Hotel Industry
Travelers’ Perception of SMART Technologies in Hotel Industry
Erik Jakov Leko
Even though smart technologies are relatively new, they have a crucial role in businesses operations. This research was conducted with an intent to investigate which smart technologies are attractive to travelers and which are undesired to travelers. Hundred and twenty-five participants with previous experiences of smart technologies during their hotel stay were surveyed based on Kano’s model in order to measure attractiveness of smart technologies. Results suggest that travelers do not...

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