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Customer Preferences in Tour Pricing
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Alen Čampara In the present day experience economy four dimensions of choice (entertainment, education, escapism and esthetics) must be met in order to create the right experience. It is interesting to see how tourist excursions involving all of those four attributes react to the changing attribute of price. By using the choice-based conjoint analysis we established that price and excursions content are the strongest choice making criteria. Travellers, generally speaking, prefer natural beauties, sea,...
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Differences in Customer Service: The Case of Boutique and Standard Hotels
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Veronika Lučić In today`s age of Experience Economy, customers are more prone towards
selecting hotels that are able to deliver experience in itself.
Boutique hotel sector is widely emerging on a global scale while providing
personalized over standardized customer service. The quality of customer service in
Hospitality Industry is of a significant importance: ensuring competitive edge and
customer loyalty.
The main objective of this research paper is identifying if boutique hotels offer
more...
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Do managers know it?: Service gaps in Dubrovnik casual dining
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Renato Kocijan The expectation-perception gap is present in all service industries and restaurants are
especially affected. The gap can negatively impact their operations and discourage customers to
return in the long-run. By using Kano Model, this paper researches expectations and perceptions
of service quality of the local patrons and service providers in the context of Dubrovnik fast
casual dining restaurants.
A questionnaire was distributed to 102 locals and 10 service providers in order to find...
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Dubrovnik Car Rental
Agencies: Well-suited to
respond to change?
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Ivana Tomčuk The transformative change in the car rental industry made the product and service offering beyond the
traditional car rentals. The purpose of this study was to investigate whether the rent a car industry in
Dubrovnik is well prepared to face the new challenges. The main goal of the primary research was to
examine the entrepreneurial expertise which is associated with the utilization of effectual decision
making among owners-managers of car rental agencies in the Dubrovnik area. The...
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Dubrovnik as a pet friendly tourist destination
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Ivana Glavočić Pet friendly tourism is a rising industry and the number of pet travelers is increasing annually.
This paper explores the current state of pet friendly tourism in Dubrovnik. Results of the
research are based on a content analysis, where all the comments from Booking.com and Trip
Advisor were analyzed. The purpose of the analysis was to see how satisfied tourists are with
the pet friendly offer in Dubrovnik. Comments showed that pet owners who come to
Dubrovnik are satisfied with the pet...
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Dubrovnik by Wheelchair
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Pavo Hađija The paper followed the UN Implementation checklist that consisted of a 19-point scale divided
into four groups to determine the accessibility of four public locations in Dubrovnik. The
locations were assessed in the groups of obstruction, street furniture, pathways and curbs, and
parking facilities. The locations were randomly picked in the area and all serve the general
public, which means that all should be accessible by any individual. The highest compliance
result was obtained at...
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ECONOMIC DEVELOPMENT OF ENTREPRENEURSHIP I SME SECTOR IN DUBROVNIK 1
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Katarina Popović This paper investigates the current economic state of SME and entrepreneurship in the
city of Dubrovnik. Highlighting the importance of the SME sector and the cooperation
between governmental institutions with the business owners for improving the current
environmental ecosystem in the city of Dubrovnik are emphasized. Observing the
economic indicators over 2,275 business entities that are within the categorization of
SME in the last three years there is a trend of moderate growth...
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Examining Private Accommodation in Dubrovnik
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Ema Tvrtković This paper examines the recent phenomenon of sharing economy, specifically the private accommodation renting sector and its effects on local communities. Through examples of several European cities, issues and implemented solutions of private renting are analysed.
The focus of this research is on Dubrovnik, where issues/problems and possible solutions inspired by the examples of London, Barcelona and Amsterdam are presented to the local community in the form of a questionnaire. The results...
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Experience Economy and Shift in Provision of Taxi Service in Dubrovnik
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Karlo Lonac This research study was focused on how far or close Dubrovnik Taxies are from becoming Taxi
Ambassadors and therefore enter experience economy with their service provision. Participants of
the questionnaire were RIT Croatia Alumni who at least once used Taxi service in Dubrovnik.
Research study showed that there is ongoing change happening with Dubrovnik Taxi service
provisioning. In addition, this paper tried to explain on how can Dubrovnik Taxi can attain level of
experience economy...
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Factors affecting students’ motivation to consider hospitality as their career choice
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Matea Butijer The purpose of this research was to measure self
efficacy, career outcomes and talent
management and their relationship with students` motivation to pursue a career in hospitality.
Research was conducte d through online form questionnaires. The results showed high level of
students’ confidence toward hospitality career and positive perception of the hospitality
industry and its career outcomes. However, talent management practices were not positively
rela ted with motivation in...
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Gamification in HR;
applicability and its importance in
recruitment and selection
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Slavica Nenadić Gamification is a growing trend in the business world, and it is transforming traditional business
operations. As our secondary research showed, gamification can be implemented in recruitment
and selection. By doing so there is a higher potential to engage and select employees that will fit
the job offered and ultimately fit in the organization as well. It can be said that gamification has
changed the perspectives of companies which are seeking the top talent and forced them to
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