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Customer Preferences in Tour Pricing
Customer Preferences in Tour Pricing
Alen Čampara
In the present day experience economy four dimensions of choice (entertainment, education, escapism and esthetics) must be met in order to create the right experience. It is interesting to see how tourist excursions involving all of those four attributes react to the changing attribute of price. By using the choice-based conjoint analysis we established that price and excursions content are the strongest choice making criteria. Travellers, generally speaking, prefer natural beauties, sea,...
Differences in Customer Service: The Case of Boutique and Standard Hotels
Differences in Customer Service: The Case of Boutique and Standard Hotels
Veronika Lučić
In today`s age of Experience Economy, customers are more prone towards selecting hotels that are able to deliver experience in itself. Boutique hotel sector is widely emerging on a global scale while providing personalized over standardized customer service. The quality of customer service in Hospitality Industry is of a significant importance: ensuring competitive edge and customer loyalty. The main objective of this research paper is identifying if boutique hotels offer more...
Do managers know it?: Service gaps in Dubrovnik casual dining
Do managers know it?: Service gaps in Dubrovnik casual dining
Renato Kocijan
The expectation-perception gap is present in all service industries and restaurants are especially affected. The gap can negatively impact their operations and discourage customers to return in the long-run. By using Kano Model, this paper researches expectations and perceptions of service quality of the local patrons and service providers in the context of Dubrovnik fast casual dining restaurants. A questionnaire was distributed to 102 locals and 10 service providers in order to find...
Dubrovnik Car Rental
 Agencies: Well-suited to
 respond to change?
Dubrovnik Car Rental Agencies: Well-suited to respond to change?
Ivana Tomčuk
The transformative change in the car rental industry made the product and service offering beyond the traditional car rentals. The purpose of this study was to investigate whether the rent a car industry in Dubrovnik is well prepared to face the new challenges. The main goal of the primary research was to examine the entrepreneurial expertise which is associated with the utilization of effectual decision making among owners-managers of car rental agencies in the Dubrovnik area. The...
Dubrovnik as a pet friendly tourist destination
Dubrovnik as a pet friendly tourist destination
Ivana Glavočić
Pet friendly tourism is a rising industry and the number of pet travelers is increasing annually. This paper explores the current state of pet friendly tourism in Dubrovnik. Results of the research are based on a content analysis, where all the comments from Booking.com and Trip Advisor were analyzed. The purpose of the analysis was to see how satisfied tourists are with the pet friendly offer in Dubrovnik. Comments showed that pet owners who come to Dubrovnik are satisfied with the pet...
Dubrovnik by Wheelchair
Dubrovnik by Wheelchair
Pavo Hađija
The paper followed the UN Implementation checklist that consisted of a 19-point scale divided into four groups to determine the accessibility of four public locations in Dubrovnik. The locations were assessed in the groups of obstruction, street furniture, pathways and curbs, and parking facilities. The locations were randomly picked in the area and all serve the general public, which means that all should be accessible by any individual. The highest compliance result was obtained at...
ECONOMIC DEVELOPMENT OF ENTREPRENEURSHIP I SME SECTOR IN DUBROVNIK 1
ECONOMIC DEVELOPMENT OF ENTREPRENEURSHIP I SME SECTOR IN DUBROVNIK 1
Katarina Popović
This paper investigates the current economic state of SME and entrepreneurship in the city of Dubrovnik. Highlighting the importance of the SME sector and the cooperation between governmental institutions with the business owners for improving the current environmental ecosystem in the city of Dubrovnik are emphasized. Observing the economic indicators over 2,275 business entities that are within the categorization of SME in the last three years there is a trend of moderate growth...
Examining Private Accommodation in Dubrovnik
Examining Private Accommodation in Dubrovnik
Ema Tvrtković
This paper examines the recent phenomenon of sharing economy, specifically the private accommodation renting sector and its effects on local communities. Through examples of several European cities, issues and implemented solutions of private renting are analysed. The focus of this research is on Dubrovnik, where issues/problems and possible solutions inspired by the examples of London, Barcelona and Amsterdam are presented to the local community in the form of a questionnaire. The results...
Experience Economy and Shift in Provision of Taxi Service in Dubrovnik
Experience Economy and Shift in Provision of Taxi Service in Dubrovnik
Karlo Lonac
This research study was focused on how far or close Dubrovnik Taxies are from becoming Taxi Ambassadors and therefore enter experience economy with their service provision. Participants of the questionnaire were RIT Croatia Alumni who at least once used Taxi service in Dubrovnik. Research study showed that there is ongoing change happening with Dubrovnik Taxi service provisioning. In addition, this paper tried to explain on how can Dubrovnik Taxi can attain level of experience economy...
Factors affecting students’ motivation to consider hospitality as their career choice
Factors affecting students’ motivation to consider hospitality as their career choice
Matea Butijer
The purpose of this research was to measure self efficacy, career outcomes and talent management and their relationship with students` motivation to pursue a career in hospitality. Research was conducte d through online form questionnaires. The results showed high level of students’ confidence toward hospitality career and positive perception of the hospitality industry and its career outcomes. However, talent management practices were not positively rela ted with motivation in...
Film-induced Tourism: Dubrovnik Study
Film-induced Tourism: Dubrovnik Study
Davor Pištalo
Rad ne sadrži sažetak.
Gamification in HR;
 applicability and its importance in
 recruitment and selection
Gamification in HR; applicability and its importance in recruitment and selection
Slavica Nenadić
Gamification is a growing trend in the business world, and it is transforming traditional business operations. As our secondary research showed, gamification can be implemented in recruitment and selection. By doing so there is a higher potential to engage and select employees that will fit the job offered and ultimately fit in the organization as well. It can be said that gamification has changed the perspectives of companies which are seeking the top talent and forced them to ...

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