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Challenges and Perspectives of Sport Tourism in Dubrovnik
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Rafaela Barbir Sport tourism has become one of the most challenging, profitable and the biggest industries in the world. COVID-19 has impacted negatively many sectors and many businesses. This research paper investigated the impact of COVID on the organization of sport events in the period of 2019-2021, as well as the perspectives and challenges of the sport tourism with the focus on the City of Dubrovnik. The data collected show that Dubrovnik is still not developed enough despite the potential, cultural...
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Common Stereotypes of Tourists in Dubrovnik
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Cvijeto Božović Abstract
The purpose of this research was to find out what are the stereotypes of the most common
tourists in Dubrovnik; British, Americans, Germans, Spaniards and French people. Questionnaire
was distributed among the people working in hotels in Dubrovnik. All the hotels were
categorized between 3 and 5 stars. Questionnaires were given to the employees who distributed
them among them and they were later collected. The results showed that British people are
considered to be...
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Community Involvement
The Impact of the Citizen Engagement on the Social Sustainability Scores
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Jelena Ćenan Present study investigated impact of involvement in community project on social
sustainability. Two communities chosen for this study shared only one characteristic - in both
communities culture related projects were created. Questionnaire was administered to
residents who were involved in these projects and to those residents who were not included.
Residents were required to report their satisfaction with community, as well as trust, concern
and optimism for politics, environment,...
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Competence of Croatian Marinas
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Franko Gugić Is Croatia a competent rival to its neighbors when considering the nautical tourism industry?
This research explores this question, looking at nautical tourism and its sudden growth and popularity.
Through content analysis and the creation of a composite index, research was conducted to provide an
overall picture and understanding of Croatia’s nautical tourism industry. The categorization of marinas
amenities and Must-Haves was put to the test and after conducting the results a ranking...
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Could Blockchain Technology Strengthen the Growth of Medical Tourism?
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MAXIMILIAN PERIĆ Medical tourism has thrived over the past couple of decades witnessing a promising amount of growth. This modern phenomenon is a combination of medical services accompanied by tourism and hospitality. Despite its success, various setbacks have been identified indicating room for further development. New and improved technologies have also increasingly emerged, leaving their mark across different sectors. Blockchain has gained vast recognition in recent years after causing disruption in...
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Cruise Tourism in Dubrovnik: Economic
Benefits and Social Impacts
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Mislav Nadramija A large concentration of cruisers in the destination opens the question of sustainability of
cruise tourism in Dubrovnik and whether there are more positive or negative effects on
Dubrovnik as a destination. This paper determines the level and form of economic and social
impact on sustainable development of Dubrovnik as a cruise destination. Various debates
increased during recent years about the exact income generated from this type of tourism, and
what areas it is affecting the most....
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Customer Engagement in Travel Industry:
OTA’s vs. DIY Travels
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Maris Miljas The purpose of this study was to establish determinants that influence customer choices between
do-it-yourself travel arrangements and travel agents. For technologically empowered customers,
experience and co-creation play a significant role. The primary research has shown that safety,
value/experience, savings, customization time & effort, control, trust, ease of use of internet tools,
online payment mechanisms, information overload and accurate information are the main
determinants of...
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Customer Preferences in Tour Pricing
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Alen Čampara In the present day experience economy four dimensions of choice (entertainment, education, escapism and esthetics) must be met in order to create the right experience. It is interesting to see how tourist excursions involving all of those four attributes react to the changing attribute of price. By using the choice-based conjoint analysis we established that price and excursions content are the strongest choice making criteria. Travellers, generally speaking, prefer natural beauties, sea,...
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Destination Management Organization in Dubrovnik
Manage or be managed!
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Josip Vukašin The research investigated the potential application of destination management organization (also known as
DMO) in Dubrovnik, and it evaluated the perceptions of the local community on the current destination
management practices. Findings revealed that locals perceive existing policies as ineffective, highlighting
the need for change. The study suggested that by introducing destination management organization in
Dubrovnik, some of the issues could be addressed. The organization should be...
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Differences in Customer Service: The Case of Boutique and Standard Hotels
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Veronika Lučić In today`s age of Experience Economy, customers are more prone towards
selecting hotels that are able to deliver experience in itself.
Boutique hotel sector is widely emerging on a global scale while providing
personalized over standardized customer service. The quality of customer service in
Hospitality Industry is of a significant importance: ensuring competitive edge and
customer loyalty.
The main objective of this research paper is identifying if boutique hotels offer
more...
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Differences in work engagement and organizational commitment in retail work of Croatian generational cohorts
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Martina Bačelić This study measures the work engagement and organizational commitment of generational cohorts in Croatia working in retail. The survey was distributed to the members of three generational cohorts – Generation X, Generation Y and Generation Z, which are employed in retail stores in Croatia. Work engagement had 9-item questions, and was measured by three subcategories, each containing of three questions – absorption, dedication and vigor. Organizational commitment consisted of 23 questions...
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