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Humans: Are we rational or emotional first?
Humans: Are we rational or emotional first?
Josipa Buble
ABSTRACT The purpose of this study is to find the correlation between the level of Emotional Intelligence, Job Performance and Job Satisfaction among hospitality professionals. This paper investigated the employee’s stress management, ability to deal with pressure and how they behave in front of unpleasant guests. The sample of this study consisted of 21 participants divided into three groups: students, hotel employees and tourism professionals. The research method was questionnaire...
IMPROVING EMPLOYEE RETENTION RATES IN CRUISE INDUSTRY BY ASSESSING LIVING AND WORKING CONDITIONS
IMPROVING EMPLOYEE RETENTION RATES IN CRUISE INDUSTRY BY ASSESSING LIVING AND WORKING CONDITIONS
Maria Dolores Scherbl
One of the biggest challenges the cruise line industry is facing today is long-term retention of employees. High turnovers rates have impact on crew and the safety of vessels, considering the fact that the cruise industry has average turnover rates between 25% and 35% (Bhattacharya, 2015).But, how exactly are cruise line companies addressing this issue properly if employees are still treated unfairly and there is little concern for their well-being? It raises ethical, cultural and social...
IS ENGLISH ENOUGH?
 STUDENTS' ATTITUDES TOWARDS LEARNING ENGLISH VERSUS OTHER FOREIGN LANGUAGES
IS ENGLISH ENOUGH? STUDENTS' ATTITUDES TOWARDS LEARNING ENGLISH VERSUS OTHER FOREIGN LANGUAGES
Mario Prizmić
Foreign languages are one of the most powerful tools in the business world today. Sorin (2011) also stated the University of Bologna sees the importance of learning foreign languages and that it is very beneficial for students. English is the most outspread language and it is considered as almost native language for many nations, but is English enough? The purpose of this research was to see what are the student’s attitudes towards learning English when comparing to other foreign...
Impact of Macro and Micro factors on Tourists Intention in Post-Covid-19 era
 Comparison of Chinese tourists and Croatian tourists
Impact of Macro and Micro factors on Tourists Intention in Post-Covid-19 era Comparison of Chinese tourists and Croatian tourists
ZiHang Xu
The purpose of this study is to identify the main macro and micro factors in influencing travel intentions of tourists and to determine which factors have a significant impact on tourists' intentions in the post-COVID-19 era. The methodology of this study was based on a questionnaire survey, and a total of 207 valid questionnaires were collected. Descriptive analysis, correlation analysis and linear regression analysis were performed on the collected data. The results indicate that ...
Impact of Restaurant Online Ordering on 
 Customer Service Quality
Impact of Restaurant Online Ordering on Customer Service Quality
Ivana Car
Covid-19 created a major shift in customer demand for the restaurant industry. One of the leading trends that increased drastically during the pandemic is online ordering, which required restaurants to adapt to online ordering services and acknowledge the value they need to transfer digitally to keep service quality and customer satisfaction in accordance with standards. This research was based on examining the impact of online ordering services in Dubrovnik’s restaurants on...
Impact of uniforms on emotional labor strategies
Impact of uniforms on emotional labor strategies
Roko Marunica
Emotional labor refers to the process of regulating one's emotions and expressions to fit the organizational requirements and employees regulate their emotions via two different acting strategies, deep-acting, and surface-acting. The following study focused on examining the role of the uniform and dress code in the employee's emotional labor capabilities, and whether there is a connection between uniform attributes and emotional labor outcomes. For the data collection, an...
Importance of Learning: Hospitality HR Managers' Viewpoint
Importance of Learning: Hospitality HR Managers' Viewpoint
Klara Zeba
Many studies have proven how important and beneficial training and development is for managers because it improves their relationship with employees, and it could potentially lead to better performance of the company. This paper investigated training and development programs offered to managers in 4- and 5-star hotels in Dubrovnik and factors that influence their success in the hospitality industry. Five hotel companies participated in the questionnaire which measured their satisfaction...
Influence of Internships on the motivation of hospitality students to continue career paths 
 within the Hospitality Industry
Influence of Internships on the motivation of hospitality students to continue career paths within the Hospitality Industry
Tetiana Kulbaka
In the recent years the hospitality industry has experienced quite a lot of challenges that added up to its notorious reputation that is built upon culture of overwork, low salaries and difficulties associated with career enhancements. Thus it does not come as a surprise that a lot of workers are deciding to disengage from the industry in question, and if the negative trend continues to evolve simply there will be no employees to drive the industry. Therefore it is important to solve...
Influence of smartphones on face to face social interaction
Influence of smartphones on face to face social interaction
Lovro Kolanović
Smartphones have become an irreplaceable tool in modern society. Although they assist us in many ways, the latest research shows that there are many negative effects of using them that we are not even aware of. This paper explores the impact smartphones have had on one of the common ways of socializing. The observation was set in two coffee bars in Dubrovnik, Croatia. Research shows that most people resort to smartphone use when in a coffee bar with others. Having the phone on the table...
Influencing Travel Decisions: Impact of Micro-Influencers on Gen-Z in Croatia
Influencing Travel Decisions: Impact of Micro-Influencers on Gen-Z in Croatia
Anamaria Živković
With the rise of social media impact, various types of influencers started to do their job. Micro-influencers as the most reliable ones influence Generation-Z the most. Since the social media impact is still in the state of growth in Croatia, Generation-Z was analyzed with the purpose of the effectiveness of micro-influencers on them. Because of that, the questionnaire was distributed among 103 students considered as a Generation Z. Students were from Croatia region, from 18 to 23 years old....
Intangible aspects of tourism in Istria: Event and
 Festival Destinations Assessed by the ―Millennials‖
Intangible aspects of tourism in Istria: Event and Festival Destinations Assessed by the ―Millennials‖
Lorenzo Bercan
In the last years, events and festivals have been having more and more influence when it comes to the tourism development of Istria. Growth in interest of events and festival destinations can be explained by an adaptation to trends and the demands of Millennia’s. Since there is a lack of research done on the intangible aspects of tourism in Istria, this paper is focused on Millennials’ expectations and motivations to attend tourist events and festivals. By focusing on the ...
International Branding and Product Distribution of Croatian
 Extra Virgin Olive Oil
International Branding and Product Distribution of Croatian Extra Virgin Olive Oil
Matia Simon Červar
The literature review showed that olive oil has been part of the Mediterranean civilization since before recorded history. The olive grove has traditionally been a Mediterranean crop whose production of olives has been dedicated, for the most part, to the production of olive oil, a basic product of the Mediterranean diet. The major European producers are Spain, Italy, and Greece. The purpose of this study was to determine how to build up the awareness of Croatian olive oil in the US...

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