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The Making of the Twitch Star: Attributes of a Gamer Personality Brand
The Making of the Twitch Star: Attributes of a Gamer Personality Brand
Sani Begović
This paper focuses on the root causes of extreme popularity of game streamers on the Twitch platform. While the literature review indicated that theproduction, set design, game playing and entertaining skills, interaction, material and digital infrastructure as well as the use of social media play a decisive role, this study established that only the number of viewers simultaneously engaged in the stream and long streaming hours are correlated to the number of followers (popularity) of a...
The correlation between cruise tourism and overcrowding in Dubrovnik Old City
The correlation between cruise tourism and overcrowding in Dubrovnik Old City
Antonela Topić
Overcrowding of the Dubrovnik Old City, a heritage site protected by UNESCO, has become one of the most discussed issues today. Public perception is that cruise ship industry is the biggest variable that affects an increase in overcrowding effect. This research investigated to what degree, if any, cruise ships account for overcrowding in the Old Town. The methods of this research were statistical analyses of two variable data sets from June to August, 2017: number of visitors in the Old...
The importance of Spanish language in Hospitality service in Dubrovnik
 How satisfied are Spanish tourists with Spanish language support?
The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?
Marija Lovrić
According to Dubrovnik Tourist board, in last four years number of Spanish tourists coming to Dubrovnik has been increased, and it is still growing up. Since Dubrovnik is famous because of developed hospitality industry, that is not weird, and Spain is close to Dubrovnik as well. The purpose of this paper was to find out the level of satisfaction of Spanish tourists with Spanish language support in hospitality and tourism sector in Dubrovnik. The research method used for this paper was...
The real need for foreign language proficiency during co-op
The real need for foreign language proficiency during co-op
Lea Magaš
This research study was focused on the real need for usage of foreign languages other than English in co-op. The survey was distributed electronically to the RIT students from Dubrovnik and Zagreb campuses. Survey measures if students of RIT Croatia use foreign languages in their co-op, and if employers look for a variety of languages or only English as mandatory. After collecting survey responses, results were positive, from students’ perspective, regarding the usage of English and other...
The relationship of service orientation
 and employee engagement
The relationship of service orientation and employee engagement
Emina Jukan
The purpose of this study was to explore and understand the employee engagement and service orientation and the relationship between these 2 constructs. With the growing tourism industry, businesses strive to provide high quality levels of service to the customers but on the other hand there is a question if they are striving to provide service orientation to their employees. The studies that progressed in recent years showed the theory of relation between service orientation and...
Understanding People with Dyslexia
 Support Strategies for Students and Employees
Understanding People with Dyslexia Support Strategies for Students and Employees
Ema Hećimović
The purpose of this study is to find out the experiences and obstacles that people with dyslexia face during their education and how it continues in work life. This paper investigates both the emotional state as well as the task side of people with dyslexia and their ability to deal with this disability. A focus group was conducted among four college students from different degree programs where they shared their experiences about dyslexia and how do they cope with this disability today...
Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels
Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels
Paula Horvat
Family owned hotels in Croatia represent specific niche that attracts many customers even though there is no official record of them. In family owned hotels, there are family and non-family employees that have different view on business. At a work place, conflicts arise and it is important to see what is the main cause and how they can be resolved. Online questionnaire was distributed to members of National Association of Small and Family Hotels in Croatia and it shows that most of the...
Understanding restaurateurs’ wine list design strategies in Croatian restaurants
Understanding restaurateurs’ wine list design strategies in Croatian restaurants
Petra Knežević
The aim of this research was to get an understanding of restaurateurs’ strategies when choosing wines to be offered on wine lists in Croatia, namely in Dalmatian restaurants of Dubrovnik and Split. Since similar studies have been done in France, Australia, the US, and China, the main idea was to compare those findings with the situation in Croatia. The results of the quantitative best-worst research study that included 110 restaurants in Dubrovnik and Split, showed that restaurant owners...
VIRTUAL REALITY IN HOTEL BOOKING SYSTEM
VIRTUAL REALITY IN HOTEL BOOKING SYSTEM
Benjamin Čustović
The purpose of this paper is find and present relevant data that would encourage owners of accommodation units of the necessity to implement virtual reality systems into their businesses and ensure that, by doing so, these business can be adapted according to current and future trends in this field and can successfully survive on the market. The findings of this paper mostly attempted to focus on the personal impact of virtual reality as well as the existing knowledge of this phenomena. A...
What Motivates Guests to Leave Reviews in Restaurants?
 E-WOM in Evaluating Fine-Dining and Cheap-Eats Restaurants in Dubrovnik
What Motivates Guests to Leave Reviews in Restaurants? E-WOM in Evaluating Fine-Dining and Cheap-Eats Restaurants in Dubrovnik
Anita Pergjoni
The purpose of this paper is to investigate what are primary reasons to motivate guests to leave on-line comments. The first part of the research tries to define how much impact traditional word of mouth and electronic word of mouth have on guests in hospitality industry according to the previous research and literature. The paper then focuses on explaining positive and negative sides of leaving comments and it seeks to answer the question: What motivates guests to leave a comment about...
Who can benefit? Considering Albania as a
 good fit for Pro Poor Tourism
Who can benefit? Considering Albania as a good fit for Pro Poor Tourism
Marlind Galiqi
The use of tourism as a way to reduce poverty has gained attention in many third world and developing countries. By focusing on poverty as the main issue, alternatives on how tourism can benefit to it are investigated. The concept of poverty is further explained and the practices which are closer to PPT. Recognizing that the effects of Pro Poor Tourism with the data needed is hard to monitor especially in developing countries leading by example is perceived to be more beneficial. This...
YouTube as a promotional tool: Vlogger versus tourist board generated videos
YouTube as a promotional tool: Vlogger versus tourist board generated videos
Monika Rudoviq
YouTube is a trendy video sharing site that provides the opportunity to tourist destinations to communicate their brands and identities through promotional videos. The purpose of this study was to assess the difference in effectiveness and quality of promotional videos published by vloggers and those published by the tourist board in attracting potential customers and promoting a tourist destination. Specifically, content analysis of four videos was conducted, including the categories...

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