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My first impression is never wrong": Dubrovnik Residents' Reactions to
Unusually Dressed Guests
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Nevenka Baselli First impression is a term that all of us constantly use the moment we step into the world and
with more individuals expressing their own individuality through clothing, societies will form
some first impressions towards them. This experiment investigated whether individuals with
higher tourist contact are more tolerant and open minded towards individuals that carry an
unusual look with them. The findings suggest that there is no necessary prerequisite when it
comes to Dubrovnik...
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My leader? You mean my Boss?!
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Rea Paparizo Leadership, despite being a broad concept, is exhibited in different forms by different
people who are in charge. Displaying diverse levels of leadership is a form of professionalism
and education. The difference in the level of employee satisfaction can be linked to the impact of
these opposed styles. This papers’ focus is on the influence of different leadership style in hotel
industry in Albania. Lacking professional education and training, this concept is extensively
confused with...
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New trends of wellness and their impact on luxury hotels rates
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Una Pavićević The purpose of the paper was to figure out how much value does wellness add to luxury hotels
throughout the world. Comparison was made between different groups of hotels in terms of their
wellness program. First group of luxury hotels have regular wellness activities such as pool,
saunas, spa and some other extra activities, while the other group has a specific medical program
that has the whole days organized for customers starting from the food, exercise and medical
checks. The...
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OVERTOURISM:
PERCEPTIONS AND STRATEGIES OF BUSINESSES IN THE OLD TOWN OF
DUBROVNIK
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Petra Todorivić Overtourism is the term from 60s popularly used today to express negative effects of
overcrowding of touristic destinations. Croatia is a country very dependent on tourism, and
Dubrovnik is the most popular touristic city suffering from overtourism, threatened to
become profit-thirsty resort. Since there has been a lot of media attention to this problem,
this paper focuses on strategies and perceptions of the businesses in the Old Town of
Dubrovnik on the current situation and the...
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PAY SATISFACTION
IN A FAMILY OWNED HOTEL
IN CROATIA
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Jelena Horvat According to the literature and the statistics, around 80% of the businesses worldwide are
family owned and run. This emphasizes the importance of employees working in those
businesses to be satisfied with their overall compensation. The questionnaire measuring pay
satisfaction and distributive justice was distributed to 120 hotels that are members of the
National Association of Small and Family Hotels in Croatia to investigate if there are
differences among employees that are family...
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POSITIONING WINERIES AS A
LUXURIOUS TOURIST DESTINATIONS
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Ivan DŽakula Main purpose of this research was to determine whether Croatian wineries have luxurious
elements similar to those that exist in developed markets where luxury components have
been identified. My main hypothesis was that Croatian wineries have all required resources
to be on the same level as foreign wineries. What needed to be done was to collect reliable
data about customer’s perception of foreign wineries and then compare it with one about
domestic wineries. As it turns out, after...
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Personalization and Authenticity:
Hospitality Strategies for a New Definition of Luxury
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Nera Andrijašević Since luxury is the fastest growing travel segment, it is important to look into the main drivers of this trend. Luxury is changing its definition with changes in lifestyles of luxury traveler. One of the most important trends is the shift from conspicuous to inconspicuous consumption. In the ten previously recorded interviews with luxury hospitality leaders, which were analyzed with deductive coding, six main themes were identified: personalization, high-tech/high-touch, F&B,...
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Post-War Tourism in Sarajevo: Perceptions of Locals and Tourists
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Adela Mehić The study researched perception of locals and tourists about post-war tourism in Sarajevo. Questions in a questionnaire were divided into three categories of overcoming post-war tourism: landscape remembrance, fading memory and replacing memory, suggested by Nicholas A Wise in 2011. Participants defined which category should be the base of tourism offer in Sarajevo. There were 60 participants in total engaged in a survey, locals and tourists that visited Sarajevo and they gave their...
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Price Determinants in Upscale Hotels During Covid-19 Crisis
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Mara Martinović This research paper examines how much up-scale hotels decreased prices as a result of the Covid-19 pandemic and how much other hotel attributes influenced price reductions. Analysis of TripAdvisor data on 29 hotels in each of the six global destinations was performed. The linlog regression analysis determined there is a significant relationship between prices and hedonic attributes, such as cleanliness, location, and property amenities in certain destinations. The analysis also showed that...
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Price attributes of private accommodation: The case study of Split
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Filip Ćavar As the sharing economy concepts such as Airbnb are new to Split, Croatia, the market is still
unsettled and how to determine the appropriate price is a question. The focus of this research
was to find out the current price determinants (attributes) and provide a model of analysis so
that sensible recommendations could be given. Using observation method and statistical
analysis, the research showed that overall rating and market situation of private
accommodation in Split is at the top...
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Product Authenticity in
Dubrovnik
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Monika Gamulin The purpose of this paper is to investigate the offer of local, authentic souvenirs in
Dubrovnik. The first part of the paper focuses on defining authenticity of souvenirs,
commercialization and the factors needed for authentic products according to tourists and
vendors. The second part focuses on the research that was done in 20 souvenirs shops in
Dubrovnik, Old Town. The research was done through a questionnaire in which employees,
managers and owners were analysing desires of...
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