Pages

“Employee Engagement at Work: Hire for Talent, Train for Knowledge”
“Employee Engagement at Work: Hire for Talent, Train for Knowledge”
Niko Katušić
This research paper studied different approaches towards employee motivation, willingness to exceed expectations and enthusiasm based on geographic location, culture and age components. With a purpose of finding the gap between newly educated workforce and industry professionals. Questionnaire was distributed to 60 students half from Zagreb and half from Dubrovnik area, and among 6 industry professionals operating on both locations. Groups considered relationships among colleagues and...
“I spk digit lng – do U?” – Influence of Social
 Media on Student Writing Habits
“I spk digit lng – do U?” – Influence of Social Media on Student Writing Habits
Nika Gunjina
Social media is flooding our lives today and it is unavoidable. It is influencing our writing and even learning abilities. However, due to the research so far it showed that students and other adolescents are learning other languages through those social media tools, and they are even trying to improve their grammar and vocabulary when writing online posts or simple messages. Did social media apps ruin us or is it improving our literature skills? As a method for collecting necessary...
“The customer is not always right”: Frontline employees’ perspective and
 coping with illegitimate customer complaints
“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints
Maria Miloslavić
Although customer complaints are valued and serve as a critical feedback and as the improvement of service quality there is an increasingly large number of incidents when customers complain deliberately and incorrectly. The behavior of such complaining customers represents a serious and important problem for hospitality industry. This research paper touches upon the investigation of the illegitimate customer complaints in the hospitality industry from the perspective of frontline...

Pages