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My first impression is never wrong": Dubrovnik Residents' Reactions to
 Unusually Dressed Guests
My first impression is never wrong": Dubrovnik Residents' Reactions to Unusually Dressed Guests
Nevenka Baselli
First impression is a term that all of us constantly use the moment we step into the world and with more individuals expressing their own individuality through clothing, societies will form some first impressions towards them. This experiment investigated whether individuals with higher tourist contact are more tolerant and open minded towards individuals that carry an unusual look with them. The findings suggest that there is no necessary prerequisite when it comes to Dubrovnik...
My leader? You mean my Boss?!
My leader? You mean my Boss?!
Rea Paparizo
Leadership, despite being a broad concept, is exhibited in different forms by different people who are in charge. Displaying diverse levels of leadership is a form of professionalism and education. The difference in the level of employee satisfaction can be linked to the impact of these opposed styles. This papers’ focus is on the influence of different leadership style in hotel industry in Albania. Lacking professional education and training, this concept is extensively confused with...
New trends of wellness and their impact on luxury hotels rates
New trends of wellness and their impact on luxury hotels rates
Una Pavićević
The purpose of the paper was to figure out how much value does wellness add to luxury hotels throughout the world. Comparison was made between different groups of hotels in terms of their wellness program. First group of luxury hotels have regular wellness activities such as pool, saunas, spa and some other extra activities, while the other group has a specific medical program that has the whole days organized for customers starting from the food, exercise and medical checks. The...
OVERTOURISM:
 PERCEPTIONS AND STRATEGIES OF BUSINESSES IN THE OLD TOWN OF
 DUBROVNIK
OVERTOURISM: PERCEPTIONS AND STRATEGIES OF BUSINESSES IN THE OLD TOWN OF DUBROVNIK
Petra Todorivić
Overtourism is the term from 60s popularly used today to express negative effects of overcrowding of touristic destinations. Croatia is a country very dependent on tourism, and Dubrovnik is the most popular touristic city suffering from overtourism, threatened to become profit-thirsty resort. Since there has been a lot of media attention to this problem, this paper focuses on strategies and perceptions of the businesses in the Old Town of Dubrovnik on the current situation and the...
Overcoming barriers to Asian market development in Dubrovnik
 Is the hospitality industry of Croatian coast ready for Asian tourism boom?
Overcoming barriers to Asian market development in Dubrovnik Is the hospitality industry of Croatian coast ready for Asian tourism boom?
Katarina Kolić
According to Dubrovnik Tourist Board, a large increase in visits of Asian tourists has been noticed in the recent couple of years. As up until now, the Croatian coast hospitality industry was mostly used to seeing large numbers of tourists from neighbouring countries as well as Croatian nationals, this type of tourist demographics is a big difference and comes as a shock to the industry. The aim of this paper is to examine whether the hospitality sector of Dubrovnik is prepared for...
PAY SATISFACTION
 IN A FAMILY OWNED HOTEL
 IN CROATIA
PAY SATISFACTION IN A FAMILY OWNED HOTEL IN CROATIA
Jelena Horvat
According to the literature and the statistics, around 80% of the businesses worldwide are family owned and run. This emphasizes the importance of employees working in those businesses to be satisfied with their overall compensation. The questionnaire measuring pay satisfaction and distributive justice was distributed to 120 hotels that are members of the National Association of Small and Family Hotels in Croatia to investigate if there are differences among employees that are family...
POSITIONING WINERIES AS A
 LUXURIOUS TOURIST DESTINATIONS
POSITIONING WINERIES AS A LUXURIOUS TOURIST DESTINATIONS
Ivan DŽakula
Main purpose of this research was to determine whether Croatian wineries have luxurious elements similar to those that exist in developed markets where luxury components have been identified. My main hypothesis was that Croatian wineries have all required resources to be on the same level as foreign wineries. What needed to be done was to collect reliable data about customer’s perception of foreign wineries and then compare it with one about domestic wineries. As it turns out, after...
Personalization and Authenticity:
 Hospitality Strategies for a New Definition of Luxury
Personalization and Authenticity: Hospitality Strategies for a New Definition of Luxury
Nera Andrijašević
Since luxury is the fastest growing travel segment, it is important to look into the main drivers of this trend. Luxury is changing its definition with changes in lifestyles of luxury traveler. One of the most important trends is the shift from conspicuous to inconspicuous consumption. In the ten previously recorded interviews with luxury hospitality leaders, which were analyzed with deductive coding, six main themes were identified: personalization, high-tech/high-touch, F&B,...
Post-War Tourism in Sarajevo: Perceptions of Locals and Tourists
Post-War Tourism in Sarajevo: Perceptions of Locals and Tourists
Adela Mehić
The study researched perception of locals and tourists about post-war tourism in Sarajevo. Questions in a questionnaire were divided into three categories of overcoming post-war tourism: landscape remembrance, fading memory and replacing memory, suggested by Nicholas A Wise in 2011. Participants defined which category should be the base of tourism offer in Sarajevo. There were 60 participants in total engaged in a survey, locals and tourists that visited Sarajevo and they gave their...
Price Determinants in Upscale Hotels During Covid-19 Crisis
Price Determinants in Upscale Hotels During Covid-19 Crisis
Mara Martinović
This research paper examines how much up-scale hotels decreased prices as a result of the Covid-19 pandemic and how much other hotel attributes influenced price reductions. Analysis of TripAdvisor data on 29 hotels in each of the six global destinations was performed. The linlog regression analysis determined there is a significant relationship between prices and hedonic attributes, such as cleanliness, location, and property amenities in certain destinations. The analysis also showed that...
Price attributes of private accommodation: The case study of Split
Price attributes of private accommodation: The case study of Split
Filip Ćavar
As the sharing economy concepts such as Airbnb are new to Split, Croatia, the market is still unsettled and how to determine the appropriate price is a question. The focus of this research was to find out the current price determinants (attributes) and provide a model of analysis so that sensible recommendations could be given. Using observation method and statistical analysis, the research showed that overall rating and market situation of private accommodation in Split is at the top...
Product Authenticity in
 Dubrovnik
Product Authenticity in Dubrovnik
Monika Gamulin
The purpose of this paper is to investigate the offer of local, authentic souvenirs in Dubrovnik. The first part of the paper focuses on defining authenticity of souvenirs, commercialization and the factors needed for authentic products according to tourists and vendors. The second part focuses on the research that was done in 20 souvenirs shops in Dubrovnik, Old Town. The research was done through a questionnaire in which employees, managers and owners were analysing desires of...

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