Covid-19 created a major shift in customer demand for the restaurant industry. One of the leading trends that increased drastically during the pandemic is online ordering, which required restaurants to adapt to online ordering services and acknowledge the value they need to transfer digitally to keep service quality and customer satisfaction in accordance with standards. This research was based on examining the impact of online ordering services in Dubrovnik’s restaurants on customer service quality and satisfaction, and assessing whether this trend is becoming the norm for the future. An online questionnaire was completed by 52 college students, which measured their perception and satisfaction with online service options in Dubrovnik’s restaurants and assessed their online ordering intentions and habits for the future. Results showed that online ordering option is closely connected to customer loyalty and that demand for digital ordering from restaurants is remaining the norm for the future of the industry.