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IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA
2023. urn:nbn:hr:229:134636
Ivanišević, Ora
RIT Croatia

Citirajte ovaj rad

Ivanišević, O. (2023). IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević, Ora. "IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA." Završni rad, RIT Croatia, 2023. https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević, Ora. "IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA." Završni rad, RIT Croatia, 2023. https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević, O. (2023). 'IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA', Završni rad, RIT Croatia, citirano: 03.10.2024., https://urn.nsk.hr/urn:nbn:hr:229:134636

Ivanišević O. IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA [Završni rad]. Dubrovnik: RIT Croatia; 2023 [pristupljeno 03.10.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:134636

O. Ivanišević, "IDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA", Završni rad, RIT Croatia, Dubrovnik, 2023. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:134636

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Podaci o radu
NaslovIDENTIFYING THE CHANGING ROLES OF THE HOTEL CONCIERGE IN CROATIA
AutorOra Ivanišević
MentorBesim Agušaj (mentor)
Ustanova koja je dodijelila
akademski / stručni stupanj		RIT Croatia
Dubrovnik
Datum i država obrane2023-04-28, Hrvatska
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak
Concierge services are a unique manner of contact between a guest and the hotel. Their services exceed what is considered to be within their hospitality roles (reservations, booking trips, personalized service...), and they are challenged by the emergence of new technological advancements. 20 Croatian concierges were surveyed, in selected 4-and 5-star hotels across Croatia. Questionnaire measured the overall perception of the participants with the level of agreement to the questions about the change in technology, guest requests and concierge roles. Results show the mean factors of agreement that support research questions and expectation. Conclusions are drawn from the fact that, despite having access to technology, hotel industry should still give personalized service through their concierges. Due to the small sample size, we can deem these results as preliminary. They can be used as a foundation for future research on this topic since there is a scarcity of them published.
Ključne riječi
Jezikengleski
URN:NBNurn:nbn:hr:229:134636
Studijski programNaziv: Service Management
Vrsta studija: stručni
Stupanj studija: preddiplomski
Akademski / stručni naziv: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (bacc. oec.)
Vrsta resursaTekst
Način izrade datotekeIzvorno digitalna
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2023-05-22 11:19:57