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QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik
2024. urn:nbn:hr:229:942504
Petrušić, Mara
RIT Croatia

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Petrušić, M. (2024). QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić, Mara. "QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik." Završni rad, RIT Croatia, 2024. https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić, Mara. "QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik." Završni rad, RIT Croatia, 2024. https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić, M. (2024). 'QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik', Završni rad, RIT Croatia, citirano: 15.09.2024., https://urn.nsk.hr/urn:nbn:hr:229:942504

Petrušić M. QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik [Završni rad]. Dubrovnik: RIT Croatia; 2024 [pristupljeno 15.09.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:942504

M. Petrušić, "QUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik", Završni rad, RIT Croatia, Dubrovnik, 2024. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:942504

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:229:942504
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Podaci o radu
NaslovQUANTITY OR QUALITY? Effects of Overtourism on Restaurant Service Quality in Dubrovnik
AutorMara Petrušić
MentorKevin Walker (mentor)
Ustanova koja je dodijelila
akademski / stručni stupanj		RIT Croatia
Dubrovnik
Datum i država obrane2024-04-27, Hrvatska
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak
This study examines the qualifications of restaurant employees in Dubrovnik, Croatia, amid challenges of overtourism and high customer expectations. Data from a survey of 51 employees in 20 upscale restaurants reveal that older, more experienced, and formally trained workers demonstrate higher qualifications. However, the majority of employees lack formal training and education, which may affect service quality. The findings underscore the need for investment in employee education and training to address the impacts of overtourism on service standards and employee qualifications in Dubrovnik's restaurant industry.
Ključne riječi
Jezikengleski
URN:NBNurn:nbn:hr:229:942504
Studijski programNaziv: Service Management
Vrsta studija: stručni
Stupanj studija: preddiplomski
Akademski / stručni naziv: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (bacc. oec.)
Vrsta resursaTekst
Način izrade datotekeIzvorno digitalna
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2024-05-20 11:57:15