prikaz prve stranice dokumenta The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry
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The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry
2018. urn:nbn:hr:229:996771
Urlović, Mia
RIT Croatia

Citirajte ovaj rad

Urlović, M. (2018). The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:996771

Urlović, Mia. "The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry." Završni rad, RIT Croatia, 2018. https://urn.nsk.hr/urn:nbn:hr:229:996771

Urlović, Mia. "The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry." Završni rad, RIT Croatia, 2018. https://urn.nsk.hr/urn:nbn:hr:229:996771

Urlović, M. (2018). 'The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry', Završni rad, RIT Croatia, citirano: 04.12.2024., https://urn.nsk.hr/urn:nbn:hr:229:996771

Urlović M. The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry [Završni rad]. Dubrovnik: RIT Croatia; 2018 [pristupljeno 04.12.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:996771

M. Urlović, "The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry", Završni rad, RIT Croatia, Dubrovnik, 2018. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:996771

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Podaci o radu
NaslovThe Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry
AutorMia Urlović
MentorZrinka Friganović Sain (mentor)
Član povjerenstvaRebecca Charry (predsjednik povjerenstva)
Ustanova koja je dodijelila
akademski / stručni stupanj		RIT Croatia
Dubrovnik
Datum i država obrane2018-05-03, Hrvatska
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Trgovina i turizam
Sažetak
The purpose of this project is to find how relevant it is the knowledge of foreign languages in customers' complaints resolution in hospitality industry. In order to find the answer to this question, the author has identified different categories of customers as well as different reasons why they choose to complain or not. The questionnaire was chosen to collect data and it was distributed to RIT Croatia students from Hospitality and Service Management Program as well as to full-time employees in hospitality industry. The results obtained has shown the difference in the perception of the importance of foreign languages in the process of resolution of customers' complaints. Since this process has a great importance in overall tourism business, it is clear that any data related to it that could help improve dealings with customers could be potentially valid and important not only to make customers satisfied but also to help the company stay competitive on the market.
Ključne riječi
Jezikengleski
URN:NBNurn:nbn:hr:229:996771
Studijski programNaziv: Service Management
Vrsta studija: stručni
Stupanj studija: stručni
Akademski / stručni naziv: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (bacc. oec.)
Vrsta resursaTekst
Način izrade datotekeIzvorno digitalna
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2018-07-06 09:41:53