prikaz prve stranice dokumenta The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?
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The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?
2019. urn:nbn:hr:229:857227
Lovrić, Marija
RIT Croatia

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Lovrić, M. (2019). The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support? (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:857227

Lovrić, Marija. "The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?." Završni rad, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:857227

Lovrić, Marija. "The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?." Završni rad, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:857227

Lovrić, M. (2019). 'The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?', Završni rad, RIT Croatia, citirano: 22.03.2025., https://urn.nsk.hr/urn:nbn:hr:229:857227

Lovrić M. The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support? [Završni rad]. Dubrovnik: RIT Croatia; 2019 [pristupljeno 22.03.2025.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:857227

M. Lovrić, "The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?", Završni rad, RIT Croatia, Dubrovnik, 2019. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:857227

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:229:857227
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NaslovThe importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?
AutorMarija Lovrić
MentorBarbara Perić (mentor)
Ustanova koja je dodijelila
akademski / stručni stupanj		RIT Croatia
Dubrovnik
Datum i država obrane2019-04-28, Hrvatska
Znanstveno / umjetničko
područje, polje i grana		HUMANISTIČKE ZNANOSTI
Interdisciplinarne humanističke znanosti
Sažetak
According to Dubrovnik Tourist board, in last four years number of Spanish tourists coming to Dubrovnik has been increased, and it is still growing up. Since Dubrovnik is famous because of developed hospitality industry, that is not weird, and Spain is close to Dubrovnik as well. The purpose of this paper was to find out the level of satisfaction of Spanish tourists with Spanish language support in hospitality and tourism sector in Dubrovnik. The research method used for this paper was a survey. It was distributed to three hotels and fulfilled by 30 Spanish tourists. Lack of signs in Spanish language, poorly translated menus, low language skills of employees in hospitality industry in Dubrovnik are recognized as the weakest points by Spanish tourists. The importance of foreign languages when it comes to providing a service on a higher level is very important and crucial thing “to make a guest feel at home, hence draw more brand loyalty and larger cash flaws” (Torres & Kline, 2013). All these questions are discussed in detail in the results section
Ključne riječi
Jezikengleski
URN:NBNurn:nbn:hr:229:857227
Studijski programNaziv: Service Management
Vrsta studija: stručni
Stupanj studija: stručni
Akademski / stručni naziv: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (bacc. oec.)
Vrsta resursaTekst
Način izrade datotekeIzvorno digitalna
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2019-06-21 13:31:59