završni rad
“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints

Maria Miloslavić (2019)
RIT Croatia
Citirajte ovaj rad...

Miloslavić, M. (2019). “The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints (Završni rad). Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, Maria. "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints." Završni rad, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, Maria. "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints." Završni rad, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, M. (2019). '“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints', Završni rad, RIT Croatia, citirano: 22.07.2019., https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić M. “The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints [Završni rad]. Dubrovnik: RIT Croatia; 2019 [pristupljeno 22.07.2019.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:176546

M. Miloslavić, "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints", Završni rad, RIT Croatia, Dubrovnik, 2019. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:176546