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Can’t wait for the winter: Self-reported effects of seasonal
 employment on hospitality workers’ wellbeing and job satisfaction
Can’t wait for the winter: Self-reported effects of seasonal employment on hospitality workers’ wellbeing and job satisfaction
Ante Vukasović
Atypical forms of employment, particularly seasonal work, are becoming more common in the hospitality industry because of seasonal nature of the destination and therefore, it is important to research the effect of this type of employment on workers well being. This paper investigates and compares the self-reported effects of various seasonal work arrangements on employees’ physical and mental well being and job satisfaction. Questionnaire was delivered to 100 Dubrovnik hospitality...
Celebrating 10 years of Dubrovnik Card- lessons learned
Celebrating 10 years of Dubrovnik Card- lessons learned
Petra Vuletić
The primary goal of this research project was to investigate the methods for improvement of Dubrovnik Card, and the benefits the improvement would bring to Dubrovnik as a destination. The author tried to obtain the information in the secondary research, referring to the European destination cards, which has been correlated with the secondary analysis of data provided to the author by Dubrovnik Card, and the survey conducted among the employees selling the product. The research investigated...
Challenges and Perspectives of Sport Tourism in Dubrovnik
Challenges and Perspectives of Sport Tourism in Dubrovnik
Rafaela Barbir
Sport tourism has become one of the most challenging, profitable and the biggest industries in the world. COVID-19 has impacted negatively many sectors and many businesses. This research paper investigated the impact of COVID on the organization of sport events in the period of 2019-2021, as well as the perspectives and challenges of the sport tourism with the focus on the City of Dubrovnik. The data collected show that Dubrovnik is still not developed enough despite the potential, cultural...
Common Stereotypes of Tourists in Dubrovnik
Common Stereotypes of Tourists in Dubrovnik
Cvijeto Božović
Abstract The purpose of this research was to find out what are the stereotypes of the most common tourists in Dubrovnik; British, Americans, Germans, Spaniards and French people. Questionnaire was distributed among the people working in hotels in Dubrovnik. All the hotels were categorized between 3 and 5 stars. Questionnaires were given to the employees who distributed them among them and they were later collected. The results showed that British people are considered to be...
Community Involvement
 The Impact of the Citizen Engagement on the Social Sustainability Scores
Community Involvement The Impact of the Citizen Engagement on the Social Sustainability Scores
Jelena Ćenan
Present study investigated impact of involvement in community project on social sustainability. Two communities chosen for this study shared only one characteristic - in both communities culture related projects were created. Questionnaire was administered to residents who were involved in these projects and to those residents who were not included. Residents were required to report their satisfaction with community, as well as trust, concern and optimism for politics, environment,...
Could Blockchain Technology Strengthen the Growth of Medical Tourism?
Could Blockchain Technology Strengthen the Growth of Medical Tourism?
MAXIMILIAN PERIĆ
Medical tourism has thrived over the past couple of decades witnessing a promising amount of growth. This modern phenomenon is a combination of medical services accompanied by tourism and hospitality. Despite its success, various setbacks have been identified indicating room for further development. New and improved technologies have also increasingly emerged, leaving their mark across different sectors. Blockchain has gained vast recognition in recent years after causing disruption in...
Cruise Tourism in Dubrovnik: Economic
 Benefits and Social Impacts
Cruise Tourism in Dubrovnik: Economic Benefits and Social Impacts
Mislav Nadramija
A large concentration of cruisers in the destination opens the question of sustainability of cruise tourism in Dubrovnik and whether there are more positive or negative effects on Dubrovnik as a destination. This paper determines the level and form of economic and social impact on sustainable development of Dubrovnik as a cruise destination. Various debates increased during recent years about the exact income generated from this type of tourism, and what areas it is affecting the most....
Customer Engagement in Travel Industry:
 OTA’s vs. DIY Travels
Customer Engagement in Travel Industry: OTA’s vs. DIY Travels
Maris Miljas
The purpose of this study was to establish determinants that influence customer choices between do-it-yourself travel arrangements and travel agents. For technologically empowered customers, experience and co-creation play a significant role. The primary research has shown that safety, value/experience, savings, customization time & effort, control, trust, ease of use of internet tools, online payment mechanisms, information overload and accurate information are the main determinants of...
Customer Preferences in Tour Pricing
Customer Preferences in Tour Pricing
Alen Čampara
In the present day experience economy four dimensions of choice (entertainment, education, escapism and esthetics) must be met in order to create the right experience. It is interesting to see how tourist excursions involving all of those four attributes react to the changing attribute of price. By using the choice-based conjoint analysis we established that price and excursions content are the strongest choice making criteria. Travellers, generally speaking, prefer natural beauties, sea,...
Differences in Customer Service: The Case of Boutique and Standard Hotels
Differences in Customer Service: The Case of Boutique and Standard Hotels
Veronika Lučić
In today`s age of Experience Economy, customers are more prone towards selecting hotels that are able to deliver experience in itself. Boutique hotel sector is widely emerging on a global scale while providing personalized over standardized customer service. The quality of customer service in Hospitality Industry is of a significant importance: ensuring competitive edge and customer loyalty. The main objective of this research paper is identifying if boutique hotels offer more...
Digital day in life: Differences between generations X, Y and Z in the use of social media
Digital day in life: Differences between generations X, Y and Z in the use of social media
Irma Omeragić
Access to high-speed internet and constant change of technology made social media platforms one of the main sources of entertainment among generations. This paper profiled and compared three different social generations - X, Y and Z - in terms of their daily digital lives. The research was conducted through a diary method where participants of generation X, Y and Z were requested to record every social media activity for one day. The results of the research shown that generation Z is leading...
Do managers know it?: Service gaps in Dubrovnik casual dining
Do managers know it?: Service gaps in Dubrovnik casual dining
Renato Kocijan
The expectation-perception gap is present in all service industries and restaurants are especially affected. The gap can negatively impact their operations and discourage customers to return in the long-run. By using Kano Model, this paper researches expectations and perceptions of service quality of the local patrons and service providers in the context of Dubrovnik fast casual dining restaurants. A questionnaire was distributed to 102 locals and 10 service providers in order to find...

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