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Smart Casual Restaurant Concept
 Split Smart Casual Restaurants: Are We Doing The Real Thing?
Smart Casual Restaurant Concept Split Smart Casual Restaurants: Are We Doing The Real Thing?
Marko Pavković
Smart casual restaurant concept is business approach that combines top quality products with casual atmosphere. It is one of the top growing trends, closely connected with service co-creation and authenticity. This paper investigates in what measure and how successfully do top ranked restaurants is Split apply the concept. To determine the answer, 50 restaurants were observed on TripAdvisor. Data was collected based upon customer reviews and photos. Results showed that 30% of examined...
So you bought your diploma?
 Private education in Croatia in the context of
 post-communism
So you bought your diploma? Private education in Croatia in the context of post-communism
Mario Uroš
Following the Homeland War and fall of the communist regime new private higher education institutions sprouted along Croatia and Eastern Europe. While accepted by governments in their inception and often incentivized in their establishment they are yet to be completely accepted by the public. In order to better understand their struggle for legitimacy a survey was issued to the Croatian public to learn what does it seek in a 'good university'. The Kano model was used to survey 67 ...
Socio-Economic Impactof Taxi-Service Deregulation on Dubrovnik citizens: Good vs. Bad
Socio-Economic Impactof Taxi-Service Deregulation on Dubrovnik citizens: Good vs. Bad
Ivan Tropan
The purpose of this paper was to study the sociocultural impacts of the deregulation of taxi services on Dubrovnik locals. The Taxi Deregulation Act was implemented on 1st of July 2018, in Croatia, and since then, was a subject to a lot of controversies. The main goal of the study was to measure whether the deregulation of the taxi industry in Croatia impacted Dubrovnik locals and to which extent. The instrument for this study consisted of two surveys. First measured a social impact...
Sustainable Island Tourism: the Future of the Island of Mljet
Sustainable Island Tourism: the Future of the Island of Mljet
Edi Sekulo
In this research paper about future of sustainable tourism on the island of Mljet, author looked into the secondary data analysis of island of Mljet. The following data were analyzed: Economic activities, socio-demographic situation, guest arrivals, and National Park Mljet. In the introduction author also looked current situation on some nearby Croatian islands like: Korčula, Brač, and Krk. Situation of some small island states located in the world’s oceans was analyzed. Gathering...
THE EFFECT OF MULTILINGUALISM ON
 PERSONALITY
THE EFFECT OF MULTILINGUALISM ON PERSONALITY
Kristian Barčot
In this diverse world more people are travelling due to rapid technological advancements resulting in them experiencing different cultures as well as different languages. English was a mainstream language up to the last decade. From this point on, languages began to present unparalleled value for the hospitality industry as they would enhance managers’ and front line employees’ understanding of foreign cultures. The terms monolingualism, bilingualism and multilingualism have rose in...
THE SECOND FOREIGN LANGUAGE INSTRUCTION
 IN TOURISM EDUCATION
THE SECOND FOREIGN LANGUAGE INSTRUCTION IN TOURISM EDUCATION
Andrea Petrović
Nowadays, the sentence: “How many languages you know, that is how much you are worth”can be heard often . According to numerous articles, knowledge of more than just one second foreign language has a huge role in business tourism. It makes people more well-rounded and more successful in their careers. The main purpose of this research paper, was to discover if there is a high interest among students to study a second foreign language for more than just two years. The questionnaire ...
Targeting Sustainable Developments on Island Mljet
Targeting Sustainable Developments on Island Mljet
Michelle Ramonita Rodriguez Stražičić
This paper focuses on Island Mljet’s need for a workforce plan that targets the sustainable development of the island’s infrastructure. The provided research is based on data collected containing the island’s inventory and available documented projects recorded for the year 2020. Two cases studies are also mentioned to support the strategies developed for a potential workforce plan, “Bruny Island Tourism Strategy” and “Determinants of Island Tourism Development: The Example...
The Awareness of RIT Croatia Students on Intercultural Competence
The Awareness of RIT Croatia Students on Intercultural Competence
Andriana Marega
According to the latest update of the United Nations World Tourism Organization in 2012, more than 980 million people travelled internationally. Only the United States international receipts surpassed 1 trillion dollars in 2012. One of the most important tools to understand better this intercultural context is to understand intercultural competence. This competence, already defined by researchers as an ability to communicate and behave in appropriate ways to those who are culturally...
The Creation of the Beerscape Evaluation Model
The Creation of the Beerscape Evaluation Model
Vid Tomišić
Although craft beer movement started almost fifty years ago in the USA and UK, independent breweries that produce small quantities of beer of special flavor and quality in a proprietary production process, known as craft breweries, are still emerging businesses in Croatia and the neighboring countries. This paper investigates the beerscape of such breweries based on Tripadvisor reviews and proposes a new model of their evaluation. The model consists of six measurable factors taken from the...
The Importance of Empathy in the Selection of Frontline Staff in 4 and 5-Star Hotels in the City of Dubrovnik – Are We Human and Humane?
The Importance of Empathy in the Selection of Frontline Staff in 4 and 5-Star Hotels in the City of Dubrovnik – Are We Human and Humane?
Petra Ljubišić
The purpose of this paper was to investigate the importance that hospitality employers assign to empathy when selecting people for frontline positions. This research was focused on the 4 and 5-star hotels in the city of Dubrovnik. A survey that consisted of several open-ended questions was distributed in an attempt to investigate the practices and attitudes these hotels have towards empathy as a characteristic of a frontline employee. The research showed that hotels find empathy important...
The Importance of Foreign Languages in Resolving
 Customers’ Complaints in Hospitality Industry
The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry
Mia Urlović
The purpose of this project is to find how relevant it is the knowledge of foreign languages in customers' complaints resolution in hospitality industry. In order to find the answer to this question, the author has identified different categories of customers as well as different reasons why they choose to complain or not. The questionnaire was chosen to collect data and it was distributed to RIT Croatia students from Hospitality and Service Management Program as well as to full-time...
The Kano Model: Must-be vs. Attractive Requirements
The Kano Model: Must-be vs. Attractive Requirements
Kristina Franušić
The study aimed at finding if Dr. Kano model can be used as an effective tool in measuring customer satisfaction, and how useful it can be for service providers. The basics of this model state the differences between must-be and attractive requirements. The research proved that quality assurance is the focus of service providers that want to establish themselves on a competitive advantage, compared to others; and gives evidence for why it is good to be proactive in the market.

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