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The Impact of COVID-19 on Pet-Friendly Tourism
The Impact of COVID-19 on Pet-Friendly Tourism
Lejla Bajramović
The pandemics of COVID-19 have immensely affected today’s world, and most businesses are either completely ruined or in the position to be reorganized and should adapt to the new circumstances. This can be especially seen in the sector of tourism and hospitality where many new regulations had to be applied to people who are traveling to prevent and set limitations to the spreading of the virus. The research has analyzed 20 hotels to find out if their current measures and policies have been...
The Impact of COVID-19 on Technology in the Hotel Industry
The Impact of COVID-19 on Technology in the Hotel Industry
Sandra Pavić
The purpose of this research is to determine if people would like to continue to use technological innovations that were introduced in hotels in response to the Covid-19 pandemic once the pandemic passes. For the research method, an online survey format was used for easier access to participants because of the pandemic. Participants were travelers and they were reached via online travel groups. The research results indicated that people prefer to use the technological changes in hotels now...
The Importance of Empathy in the Selection of Frontline Staff in 4 and 5-Star Hotels in the City of Dubrovnik – Are We Human and Humane?
The Importance of Empathy in the Selection of Frontline Staff in 4 and 5-Star Hotels in the City of Dubrovnik – Are We Human and Humane?
Petra Ljubišić
The purpose of this paper was to investigate the importance that hospitality employers assign to empathy when selecting people for frontline positions. This research was focused on the 4 and 5-star hotels in the city of Dubrovnik. A survey that consisted of several open-ended questions was distributed in an attempt to investigate the practices and attitudes these hotels have towards empathy as a characteristic of a frontline employee. The research showed that hotels find empathy important...
The Importance of Foreign Languages in Resolving
 Customers’ Complaints in Hospitality Industry
The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry
Mia Urlović
The purpose of this project is to find how relevant it is the knowledge of foreign languages in customers' complaints resolution in hospitality industry. In order to find the answer to this question, the author has identified different categories of customers as well as different reasons why they choose to complain or not. The questionnaire was chosen to collect data and it was distributed to RIT Croatia students from Hospitality and Service Management Program as well as to full-time...
The Kano Model: Must-be vs. Attractive Requirements
The Kano Model: Must-be vs. Attractive Requirements
Kristina Franušić
The study aimed at finding if Dr. Kano model can be used as an effective tool in measuring customer satisfaction, and how useful it can be for service providers. The basics of this model state the differences between must-be and attractive requirements. The research proved that quality assurance is the focus of service providers that want to establish themselves on a competitive advantage, compared to others; and gives evidence for why it is good to be proactive in the market.
The Making of the Twitch Star: Attributes of a Gamer Personality Brand
The Making of the Twitch Star: Attributes of a Gamer Personality Brand
Sani Begović
This paper focuses on the root causes of extreme popularity of game streamers on the Twitch platform. While the literature review indicated that theproduction, set design, game playing and entertaining skills, interaction, material and digital infrastructure as well as the use of social media play a decisive role, this study established that only the number of viewers simultaneously engaged in the stream and long streaming hours are correlated to the number of followers (popularity) of a...
The consequence of the COVID-19 on the restaurant businesses and adaptations to transition from dine-in to takeaway.
The consequence of the COVID-19 on the restaurant businesses and adaptations to transition from dine-in to takeaway.
Silvia ČEPERKOVIĆ
The adaptations restaurants had to take during the covid-19 pandemic in order to remain in business as a crisis management response. The pandemic has affected the world in many ways enforcing movement restrictions and social distancing. The restaurants businesses had suffered immensely due to different governments setting the stay-at-home rules which made them think of new adaptations to transition from dine-in to takeaway. Results have suggested that the restaurant businesses should act in...
The correlation between cruise tourism and overcrowding in Dubrovnik Old City
The correlation between cruise tourism and overcrowding in Dubrovnik Old City
Antonela Topić
Overcrowding of the Dubrovnik Old City, a heritage site protected by UNESCO, has become one of the most discussed issues today. Public perception is that cruise ship industry is the biggest variable that affects an increase in overcrowding effect. This research investigated to what degree, if any, cruise ships account for overcrowding in the Old Town. The methods of this research were statistical analyses of two variable data sets from June to August, 2017: number of visitors in the Old...
The impact of euro adoption on mortgage rates: What can Croatia expect?
The impact of euro adoption on mortgage rates: What can Croatia expect?
Mirko Đukić
The purpose of the paper was to study the effect the integration in the eurozone had on the retail interest rates before and after the adoption of the euro. While most of the studies in this field focused on the inter-bank rates, this research set out to study mortgage rates, thereby obtaining insight into what both households and the banking sector may experience. The study researched whether or not mortgage rates converged in pre-adoption and post-adoption periods in Estonia, Latvia,...
The importance of Spanish language in Hospitality service in Dubrovnik
 How satisfied are Spanish tourists with Spanish language support?
The importance of Spanish language in Hospitality service in Dubrovnik How satisfied are Spanish tourists with Spanish language support?
Marija Lovrić
According to Dubrovnik Tourist board, in last four years number of Spanish tourists coming to Dubrovnik has been increased, and it is still growing up. Since Dubrovnik is famous because of developed hospitality industry, that is not weird, and Spain is close to Dubrovnik as well. The purpose of this paper was to find out the level of satisfaction of Spanish tourists with Spanish language support in hospitality and tourism sector in Dubrovnik. The research method used for this paper was...
The real need for foreign language proficiency during co-op
The real need for foreign language proficiency during co-op
Lea Magaš
This research study was focused on the real need for usage of foreign languages other than English in co-op. The survey was distributed electronically to the RIT students from Dubrovnik and Zagreb campuses. Survey measures if students of RIT Croatia use foreign languages in their co-op, and if employers look for a variety of languages or only English as mandatory. After collecting survey responses, results were positive, from students’ perspective, regarding the usage of English and other...
The relationship of service orientation
 and employee engagement
The relationship of service orientation and employee engagement
Emina Jukan
The purpose of this study was to explore and understand the employee engagement and service orientation and the relationship between these 2 constructs. With the growing tourism industry, businesses strive to provide high quality levels of service to the customers but on the other hand there is a question if they are striving to provide service orientation to their employees. The studies that progressed in recent years showed the theory of relation between service orientation and...

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